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IT Support Specialist I (New York)

IT Support Specialist I (New York)

Shield Technology PartnersNew York, NY, United States
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IT Support Specialist I

The Deskside IT Support Specialist L1 will deliver a combination of remote and onsite technical assistance to end-users, focusing on timely issue resolution, user account support, hardware / software troubleshooting, and IT asset maintenance. The specialist is expected to have experience with Google Workspace and foundational knowledge of MacOS administration using JAMF.

Key responsibilities include :

On-Site Support

  • Troubleshoot hardware, software, peripherals, and connectivity issues
  • Set up desktops, laptops, printers, mobile devices, and audiovisual tools
  • Manage onboarding / offboarding activities and update equipment tracking systems
  • Collaborate with Tier 2+ support for escalated or complex technical problems
  • Maintain inventory, replace faulty equipment, and process warranty returns
  • Conduct regular upkeep of local infrastructure and devices

Remote Support

  • Resolve support requests via phone, email, or remote session
  • Assist with virtual desktop setup and application deployment
  • Manage account access, MFA, and provisioning in Active Directory, Microsoft 365, and Google Workspace
  • Escalate unresolved tickets as needed while maintaining ITSM documentation
  • Contribute to IT initiatives such as system migrations and remote deployments

    • Skills, knowledge, and expertise required include :

  • Practical experience with Google Workspace administration
  • Familiarity with MacOS and JAMF device support
  • Basic understanding of networking fundamentals (TCP / IP, DNS, DHCP)
  • Exposure to ITSM platforms and support ticket workflows
  • Proficient in tools such as Zoom, Dropbox, Slack, Microsoft 365
  • Strong communication and task management abilities
  • Comfortable working independently or collaboratively within engineering and support teams

    • About IronOrbit :

    At IronOrbit, we're more than just a technology company - we're a fully integrated Information & Communications Technology partner. As a Specialized Cloud Services Leader, we're dedicated to helping businesses across major industries and verticals plan, deploy, and fuel their digital transformations. IronOrbit is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. IronOrbit is committed to a diverse and inclusive workplace.

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    Specialist New York • New York, NY, United States