PATIENT SERVICES COORDINATOR

Job Title : PATIENT SERVICES COORDINATOR

Description

Employment Status : Full time

Shift :

Day (United States of America)

Facility :

1906 Belleview Ave SE - Roanoke CP01 Carilion Medical Center.

Requisition Number :

R155596 PATIENT SERVICES COORDINATOR (Open)

How You'll Help Transform Healthcare :

The Patient Services Coordinator (PSC) serves as a vital liaison between cancer patients and the healthcare system, ensuring seamless access to care and supporting patients throughout their treatment journey. The PSC manages essential administrative functions that promote efficient and compassionate patient flow, while actively working to eliminate barriers to care. The PSC works closely with oncology navigation staff as a dedicated team player, fostering a supportive environment that alleviates fear and illuminates the path forward for each patient.

The PSC utilizes exceptional customer service to ensure every individual receives the highest level of service, compassion, and advocacy throughout their cancer care journey.

Key responsibilities include :

• Coordinating appointments and diagnostic testing to streamline the patient experience.
• Managing medical records and documentation to ensure accuracy and accessibility.
• Assisting with insurance, billing, and financial concerns, helping patients navigate complex systems with clarity and confidence.
• Addressing transportation and logistical challenges, ensuring patients can access the care they need without delay.
• Reviewing pathology reports daily, advocating for timely and appropriate care decisions in collaboration with clinical teams.
• Monitoring incoming referrals and routing to the appropriate team member
• Monitoring incoming faxes and answering phone calls

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

What We Require :

Education : Associates degree required. Bachelor's degree preferred.

Experience : Healthcare experience preferred.

Other Minimum Qualifications : Computer and word processing knowledge and experience required. Keyboarding skills are essential. Medical terminology preferred.

Excellent interpersonal communication, customer service and teamwork skills required. Above average organizational skills, ability to multi-task, and attention to detail in work. Strong skill in written and verbal communication. Must be proficient in computer data entry / keyboarding. Maintains composure under pressure. Diffuses tension through effective communication. Ability to use electronic medical records.

Recruiter : Emily Hicks

Recruiter Email :

elhicks@carilionclinic.org

For more information, contact the HR Service Center at 1-800-599-2537.

Carilion Clinic is an Equal Opportunity Employer : We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8 : 00 a.m. to 4 : 30 p.m., Monday through Friday.

For more information on E-Verify : https : / / www.carilionclinic.org / eoe-e-verify-and-right-work-policies

Benefits, Pay and Well-being at Carilion Clinic

Carilion understands the importance of prioritizing your well-being to help you develop and thrive. T hat's why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life - at work and when you're away.

When you make your tomorrow with us, we'll enhance your potential to realize the best in yourself.Below are benefits available to you when you join Carilion :

Please see job description

PI279145159

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