Start Today – Customer Relations Representative

The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.

Are you a natural problem-solver with a gift for making people smile? Our Bakersfield team seeks a dedicated Customer Relations Representative . In this pivotal role, you'll build lasting relationships with our customers, ensuring their experiences are seamless and positive. If you’re great at connecting people to essential tech, we’re excited to have you on deck!

Essential Functions of a Customer Relations Representative

Serve as the primary point of contact, ensuring every customer feels valued and supported from start to finish.

Create trust by listening to customer needs and recommending the right wireless solutions to match their lifestyle.

Tackle customer questions and concerns promptly and professionally, turning potential problems into positive outcomes.

Assist individuals in signing up for services, helping them navigate forms, eligibility requirements, and next steps.

Keep up to date with the latest wireless offerings, promotions, and updates to better serve customers.

Support local events and outreach programs that connect underserved communities to essential wireless services.

Partner with Customer Relations Representative and supervisors to share insights, celebrate wins, and brainstorm ways to enhance the customer journey.

Ensure customer data and interactions are logged correctly to help track trends and service quality.