House Manager / Director of Residences

About Rosewood Residences

Rosewood Residences is a refined collection of estate homes, luxury villas and serviced apartments carefully curated to enrich the lives of all who call them home. The House Manager embodies the residential service philosophy and acts as a trusted point of contact and a key figure in managing the day-to-day operations of the residences, overseeing property maintenance, housekeeping, concierge services, and staff coordination. This role reflects Rosewood's commitment to a refined, welcoming lifestyle and to creating elevated, personalized experiences for homeowners.

Impact of this role

The House Manager oversees all departments within the residences, ensuring superior care and maintaining property value while upholding Rosewood standards for life-safety, security, and privacy. The House Manager operates within the residence budget, developing strategies that deliver products and services that exceed resident needs and expectations. The role includes implementing training programs related to property management, reinforcing Rosewood standards and service philosophy, and building owner loyalty through proactive communication and solid business results. The position acts as the ambassador of the Rosewood Brand and requires active engagement with the local community to build relationships with local officials, businesses, and customers.

Key Responsibilities

Leadership and Strategy

• Models Rosewood's culture, vision, mission, and core values.
• Direct the overall operation of the residential property, maximizing performance, managing expenses in line with budget, profitability, and return on investment.
• Develop and implement the annual budget and business plan and monitor financial performance to meet or exceed objectives.
• Oversee recruitment, training, and management of residential staff, ensuring a positive work environment and exceptional service delivery.

Property Operations

Homeowners Association Management

Guest Experience and Community Engagement

Human Resources and Talent Development

Additional Responsibilities

Note : While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

Critical Skills & Qualification

Required Skills and Qualifications

Education and Experience

About Residential Operations

Rosewood Residences is a refined collection of estate homes, luxury villas and serviced apartments carefully curated to enrich the lives of all who call them home. The House Manager embodies the residential service philosophy and is a trusted point of contact and key figure in managing the day-to-day operations of the residences, overseeing everything from property maintenance and housekeeping to concierge services and staff coordination. The House Manager title reflects the residential approach to service and a refined, welcoming lifestyle that ensures a seamless and exceptional Rosewood experience. This role creates harmony, comfort, and community, delivering elevated and personalized experiences for homeowners.

Open to Los Angeles candidates

This position is open to candidates based in Los Angeles. The salary range for this position is $160,000-$175,000 annually. This is the pay range the company reasonably expects to pay. This position may be eligible for bonuses. Decisions regarding individual salaries will be based on factors such as experience, location, and education.

Job Details

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