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MONITORING TECH SUPPORT SPECIALIST BILINGUAL SPANISH
MONITORING TECH SUPPORT SPECIALIST BILINGUAL SPANISHBI Incorporated • Anderson, IN, US
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MONITORING TECH SUPPORT SPECIALIST BILINGUAL SPANISH

MONITORING TECH SUPPORT SPECIALIST BILINGUAL SPANISH

BI Incorporated • Anderson, IN, US
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Benefits Information

Shifts :

  • Sun - Wed Bilingual 11 : 30 - 22 : 00
  • Wed - Sat Bilingual 20 : 30 - 07 : 00
  • Sun - Wed Bilingual 18 : 30 - 05 : 00
  • Sun - Wed Bilingual 10 : 00 - 20 : 30
  • Sun - Wed Bilingual 20 : 30 - 07 : 00

Full-time employees will enjoy a comprehensive benefits package including :

  • Paid Time Off
  • Paid Holidays
  • 401(k) Matching
  • Health, Vision, Dental, and Life Insurance
  • Health Savings and Flexible Spending Accounts
  • Tuition Reimbursement and Reduced Tuition Rates
  • Employee Discounts and Assistance Programs
  • Disability and Pet Insurance
  • Paid Training

    • The benefits are accurate as of this posting; the company reserves the right to modify them at any time.

    Overview

    Join our team and work for a global leader in evidence-based rehabilitation, providing diverse correctional and community reentry services worldwide.

    Why Work for GEO :

  • We value diversity and inclusion as key to our success.
  • We foster an inspiring work environment aimed at achieving extraordinary results.
  • Our benefits focus on physical, emotional, and financial wellbeing, supported by competitive wages.

    • Qualifications

    Minimum Requirements :

  • High School Diploma or GED
  • 2+ years in IT support / helpdesk (preferred)
  • Bilingual in English and Spanish
  • Ability to pass a federal background check
  • US citizenship and residence in the US for the last 3 of 5 years
  • Proficiency in Microsoft Word and Excel
  • Basic hardware / software knowledge and troubleshooting skills
  • Strong communication skills in both languages
  • Ability to explain technical issues to non-technical audiences
  • Self-motivated, able to work independently and meet deadlines

    • Working conditions include a call center environment with varying hours, potential overtime, and coverage outside scheduled hours.

    Responsibilities

    Summary : Handle inbound calls, troubleshoot hardware / software issues, and coordinate with departments to resolve customer issues efficiently.

    Primary Duties :

  • Process alerts, respond to inquiries, and troubleshoot hardware / software issues
  • Communicate effectively with internal teams and management
  • Suggest improvements for hardware / software platforms
  • Perform other related duties as assigned

    • J-18808-Ljbffr

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    Specialist Bilingual • Anderson, IN, US