Customer Success Lead

1 day ago Be among the first 25 applicants

Customer Success Lead / Trial Coordinator

Santa Barbara, CA (Hybrid – up to 3 days / week in-office)

Help Us Redefine Wellness & Sleep Health

We're the parent company of two fast-growing health and wellness brands : MDBio Wellness and Sleep Corner. Our mission is to empower people to take control of their health—through science-backed nutraceuticals, innovative at-home sleep testing, and compassionate care.

We're looking for a Customer Service Representative / Trial Coordinator who's excited to join an early-stage team where your work actually matters . You'll be the heartbeat of our customer experience and a key player in supporting our observational trials.

What You'll Do :

• Handle inbound customer service inquiries across email, phone, and chat (B2C + B2B)
• Support participants in clinical observational trials—onboarding, scheduling, data coordination
• Manage backend operations including returns, order updates, and tracking (Shopify, HubSpot, etc.)
• Identify issues and implement proactive solutions to improve the customer journey
• Collaborate closely with operations, marketing, and product teams
• Manage customer journeys through our 30 day health improvement programs
• Assist customers through our integrative tele-health services
• 3–5 years of customer service experience (DTC, wellness, or healthcare a big plus)
• Strong communication skills and emotional intelligence
• Comfort navigating complex systems and processes
• Experience with CRMs like HubSpot and ecommerce platforms (Shopify, Zendesk, etc.)
• A growth mindset and desire to be part of a mission-driven startup
• Work at the intersection of wellness, science, and innovation
• Flexible hybrid schedule (Santa Barbara HQ, up to 3 days / week in office with the executive team)
• Health benefits, PTO, and early-stage equity opportunities
• Fast-paced, supportive team culture with real career growth potential

Join us in building the future of health and sleep—one customer at a time.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Industries

Retail Health and Personal Care Products

Referrals increase your chances of interviewing at MDbio - The Doctors Brand by 2x

Get notified about new Customer Success Lead jobs in Santa Barbara, CA

Santa Barbara, CA $114,000.00-$143,000.00 2 weeks ago

Santa Barbara, CA $18.00-$20.00 1 month ago

Santa Barbara, CA $49,305.00-$65,415.00 1 day ago

Santa Barbara, CA $20.00-$25.00 3 weeks ago

Staff Product Manager - Conversational Messaging

Santa Barbara, CA $140,000.00-$200,000.00 1 day ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr