Emergency Services Program Manager

Job Description

Job Description

Description :

Every person who walks through the door at Emergency Shelter is in crisis, and you strive to provide respite. Using trauma-informed communication, your focus each day is to ensure staff provide the care and services necessary to exit the crisis of homelessness as quickly as possible.

Key Qualities :

• Commitment. You believe in Shelter House’s mission to prevent and end homelessness in our community and are drawn not just to the work described in this posting, but to the fact that it is here.
• Curiosity. You have a habit of asking “why” or “how,” which leads you to have excellent analytical skills and problem-solving ability.
• Organization. You know what needs to be done when, and you have methods in place to ensure you make that happen.
• Communication. When you write or speak, folks know exactly what you are saying, and the tone is appropriate to the audience.
• Detailed. You read the assignment before beginning the work, and you dot and cross every single proverbial i and t.
• Consensus building. You have excellent interpersonal skills and can both mediate misunderstanding and negotiate to resolve conflict.
• Flexible. You can adapt to the needs of the organization and its employees.
• Patience. You can work with brand new hires and seasoned professionals, with complicated insurance documents and our fleet of vehicles, never breaking (much of) a sweat.
• Judgment. An excellent supervisor, you model sound decision-making and leadership by undergoing careful analysis prior to making recommendations and involving any additional departments or individuals necessary.
• Humility. You understand that no necessary task is beneath any of us when it will advance the mission.
• Cooperation. You work well with members of your team and with folks in other departments.
• Growth minded. You know and embrace that there is always more to learn and do.

Essential Duties and Responsibilities :

1. Supervision

2. Data Management and Compliance

3. Program Oversight

This position description is not intended to be a complete list of responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

Reports to : Director of Programs

Requirements : Required Skills :

Education and Experience :

Bachelor’s degree (B.A) or equivalent from a four-year college; or 3-5 years related social work and / or non-profit program management experience and / or training; or equivalent combination of education and experience. Human services experience dealing with issues unique to homelessness, substance abuse, mental health, and physical disabilities preferred.

Certifications, Licenses, Registrations :

Current vehicle insurance and a valid Iowa state driver’s license.

Physical Requirements :

The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act (ADA), Shelter House will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Interviews with qualified candidates will be conducted on a rolling-basis until the position is filled. Shelter House is an Equal Opportunity Employer and a United Way Agency.