Managing Director, Retention & Growth - Healthcare (Team Lead)

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission :

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values :

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship : Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
• Success starts with me : Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
• Commit to learning : Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
• Dare to innovate : We challenge the status quo with creativity and innovation as our true north.
• Better together : We check our egos at the door. We work together, so we win together.

At Press Ganey, we're transforming the Human Experience in healthcare.

We combine deep industry expertise with cutting-edge technology to help healthcare organizations center their strategies around the people they serve-patients, members, consumers, and employees. Together, we unlock human potential and build stronger, healthier communities.

Position Overview

The Managing Director, Market Lead is a senior leadership role responsible for driving growth across a defined market. This individual will lead a team of Account Directors, manage strategic client relationships nationwide, and spearhead business development efforts to expand Press Ganey's impact.

Key Responsibilities

Market Growth Leadership

Develop and execute a comprehensive growth strategy across the market, identifying white space and expansion opportunities.

Client Engagement & Vision Setting

Build trusted relationships with senior client stakeholders.

Team Management & Coaching

Lead, coach, and develop a high-performing team of Account Directors.

Cross-Functional Collaboration

Partner with internal experts, executives, and sales engineers to craft winning strategies.

Sales Strategy & Execution

Lead RFP strategy and proposal development in collaboration with Field Operations.

Performance & Reporting

Maintain real-time visibility into pipeline, performance metrics, and competitive landscape.

Qualifications

Why Join Press Ganey?

We're more than a company-we're a movement. Join us in shaping the future of healthcare by improving the Human Experience for millions.

This role can be remote (work from home) in the U.S. or based in our Chicago, Boston or South Bend hubs . For those in-office, we follow a hybrid model-Tuesdays through Thursdays in-office, with flexibility to work from home on other days and adjusted when traveling.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs :

Press Ganey Associates LLC is an Equal Employment Opportunity / Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $100,000 - $120,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here : https : / / www.pressganey.com / legal-privacy /