Patient Access Representative - ED Per diem

Patient Access Representative

Valley Presbyterian Hospital is a beacon of health in the San Fernando Valley committed to providing outstanding care and improving community health. We are seeking an experienced and detail-oriented Patient Access Representative to join our dedicated team.

Position : Patient Access Representative

What You'll Do : As a Patient Access Representative, you will be responsible for registering patients in a professional and courteous manner. This role includes conducting patient / guarantor interviews, explaining hospital policies, and verifying financial and demographic information for accurate documentation. You will work directly with patients, ensuring that all necessary authorizations and pre-certifications are obtained to meet individual payor requirements. Your role is vital in providing a smooth and welcoming experience for patients.

Responsibilities

• Interview and register patients in compliance with hospital policies.
• Ensure adherence to EMTALA rules and regulations during emergency department registration.
• Accurately input demographic and financial data into the system to ensure proper revenue routing.
• Validate and update patient information as needed, maintaining a 97% accuracy level.
• Scan all necessary documents, including insurance cards, personal identification, and driver's licenses.
• Obtain insurance information and verify patient coverage, ensuring accounts reflect correct details.
• Secure pre-certifications / authorizations in accordance with payor protocols.
• Collect deposits, copays, deductibles, and payments for non-covered services.
• Utilize tools to ensure compliance with payor payment authorization protocols.
• Assist patients with completing financial packets and establishing financial arrangements according to hospital policies.
• Complete the Advanced Beneficiary Notification for Medicare patients as required.
• Record and maintain comments in the system to ensure accurate follow-up.
• Assist the admitting supervisor and director with patient-related duties as needed.
• Manage patient room assignments in collaboration with nursing staff and ensure proper placement.
• Provide professional and courteous service to patients, families, visitors, and hospital staff.

What We're Looking For :

Experience :

Education :

Licensures / Certification :

Why You'll Love Working Here :

Supportive Environment :

Impactful Work :

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General Responsibilities :

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Key Responsibilities :

$24.00 - $26.57 per hour