Content Training Manager Job at ECS Group of Companies in Wilmington

Responsibilities

• Lead planning, design, and implementation of training objects and documentation initiatives.
• Supervise and support documentation and instructional design teams, ensuring content accuracy, clarity, and accessibility.
• Oversee project timelines, deliverables, and team workload to ensure timely and effective delivery.
• Partner with internal stakeholders and SMEs to remain informed of system updates, new initiatives, and emerging training needs.
• Develop and maintain training materials, presentations, and resources that are engaging and effective.
• Utilize a variety of training methods and tools, such as e‑learning modules, hands‑on workshops, and job aids.
• Review, edit, and approve training content and technical documentation prior to release.
• Promote collaboration within the broader Training and Development team to align on learning objectives and optimize content delivery methods.
• Monitor and evaluate training effectiveness, recommending updates and enhancements as needed.
• Evaluate the effectiveness of training programs through assessments, surveys, and feedback.
• Continuously update and improve training materials to ensure they are current and relevant.
• Stay up‑to‑date on new technologies, trends, and best practices in the industry.
• Oversee the design, development, and delivery of training and documentation for various projects.
• Manage and guide a team of instructional designers and technical writers to ensure timely and high‑quality deliverables.
• Conduct needs assessments in collaboration with subject matter experts (SMEs) to identify future training and documentation requirements.
• Review training materials and product documentation, providing constructive feedback and ensuring alignment with ECS standards and brand guidelines.
• Collaborate closely with other training team members to ensure consistency across content delivery, platforms, and learning programs.
• Develop and maintain eLearning content using tools such as Articulate 360 (Storyline, Rise) and other multimedia design programs.
• Provide support to other members of the team through peer reviews, cross‑training, and mentorship.
• Demonstrate strong project management skills, ensuring multiple projects are completed on schedule and within scope.

Requirements & Qualifications

Proficiency in :

ECS is an Equal Opportunity Employer.

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