Payment Assistance Specialist

A company is looking for a Payment Assistance Specialist who will communicate with borrowers regarding payment collection and assistance programs.

Key Responsibilities

Communicate with borrowers to collect payments and provide updates on accounts

Guide borrowers on home retention options and alternatives to foreclosure

Maintain compliance with regulatory requirements and assist with administrative tasks

Required Qualifications

High School diploma

Prior administrative experience

Prior call center or phone service experience

Ability to access and interpret information using applicable computer systems

Some evening and Saturday shifts required