System Administrator, Level 4

Overview

As a Level 3 System Administrator, you will join a high-performing technical team solving complex challenges across enterprise infrastructure. You will help build resilient, secure, and scalable IT environments that support mission-critical operations for national security goals at Independent Software. If you thrive in a collaborative environment and want to make a measurable impact while working with cutting-edge systems, Independent Software is where you belong.

Key Responsibilities

• Support implementation, troubleshooting, and maintenance of IT systems
• Manage the configuration and operation of client / server / storage / network infrastructure
• Provide Tier 1 (Help Desk), Tier 2, and Tier 3 (Advanced Escalation) technical support
• Perform user account management tasks (create, modify, disable, remove)
• Conduct periodic vulnerability scans and enforce security compliance
• Apply and manage IAVA security patches and record status
• Monitor system performance and optimize resource utilization
• Provide detailed analysis and escalation reporting to internal customers and agency leadership
• Troubleshoot hardware / software issues and support dispatch systems
• Configure and maintain UNIX, Linux, and Windows environments
• Implement system upgrades and enhancements to improve reliability and performance
• Coordinate with the ISSO and ISO to support Change and Configuration Management processes
• Track and complete POA&M milestones; update records in the system of record
• Ensure IT assets comply with Identity & Access Control Management (ICAM) policy
• Apply knowledge of mission islands, Trusted Thin Client, and enhanced VDI technologies
• Analyze and resolve complex integration issues related to hardware, applications, and SOA
• Design systems and mission architecture in collaboration with engineering teams

Required Skills and Qualifications

Education and Experience

Certifications

Clearance Requirement

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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