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Bilingual Collector (HYBRID)

Bilingual Collector (HYBRID)

First Technology Federal Credit UnionHillsboro, OR, US
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Description

The Bilingual Spanish-speaking Collector handles and resolves defaults and delinquencies with members’ accounts, advocating for members and maintains strong member relationships and meets member service standards.

Primary Responsibilities :

  • Provide assistance and support to members in financial difficulty by identifying mutually agreeable payment arrangements, maintaining excellent member service and strong relationships
  • Work assigned collection queues and make collection attempts by telephone and email (on financial products like auto loans, credit cards, mortgages, etc.), following established procedures and regulations
  • Review and submit accounts for loan workout arrangements (such as extensions, modification, forbearance and partial payments)
  • Identify accounts for adverse action (such as repossession, foreclosure, closure, suspension and charge off)
  • Identify gaps in processes and procedures and make recommendations for improvements
  • Participate in department projects and initiatives as required

Experience and Education Requirement :

  • Minimum Education :   High School Diploma or equivalent
  • Minimum one year experience in a collections, sales or customer service position, preferably in the financial services industry
  • Basic knowledge of financial service industry regulations including TCPA, FDCPA, FCRA and FACT ACT is preferred
  • Basic understanding of loan calculations including APR, amortization schedules and simple interest calculations is preferred
  • Effective time management skills and the ability to work independently or in a collaborative team environment
  • Good listening skills with ability to ask probing questions to determine member needs and overcome objections
  • Good problem solving and decision making skills with a strong attention to detail
  • Strong communication skills; able to write / speak clearly
  • Ability to professionally handle sensitive documents
  • Working knowledge of Microsoft Office Suite
  • Certification / License : N / A

    • Location :  Hillsboro, OR 97124 (HYBRID)

    Target Compensation in Hillsboro, OR :   $19.25 - $22.00 + annual bonus

    Benefits options include :

  • Traditional medical, dental, and vision coverage
  • 401K matching up to 5% per pay period
  • Accrue up to 17 days of Paid Time Off your first year of employment
  • 11 paid federal holidays
  • Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)

    • What makes First Tech different? Click  here  to learn more!

    First Tech is not currently offering Visa sponsorship or transfer for this position.

    #FTFSAM

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    Collector • Hillsboro, OR, US

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