Staff Service Designer

A company is looking for a Staff Service Designer to define and scale end-to-end experiences across products, systems, and teams.

Key Responsibilities

Lead complex, cross-functional service initiatives spanning product, operations, support, and business domains

Translate business strategy and user insights into a cohesive service vision and roadmap

Build and maintain service blueprints, journey maps, and ecosystem maps to visualize service logic

Required Qualifications

8+ years of experience in UX or product design, with at least 3+ years in service or systems design

Strong systems thinking with an understanding of dependencies and feedback loops

Expertise in service design artifacts and collaboration tools like Figma and Miro

Proven experience leading cross-functional initiatives across digital and operational touchpoints

Strong change management skills and ability to influence organizational alignment