Event Registration & Customer Support Associate

Event Registration & Customer Support Associate

TED is on a mission to discover and spread ideas that spark imagination, embrace possibility and catalyze impact. Our organization is devoted to curiosity, reason, wonder and the pursuit of knowledge without an agenda. We welcome people from every discipline and culture who seek a deeper understanding of the world and connection with others, and we invite everyone to engage with ideas and activate them in your community.

Job Description

Position Overview

As the Event Registration & Customer Support Associate, you'll be a key member of TED's Events department, providing a seamless experience for conference and NYC TED World Theater event attendees. As part of the Audience Relations team, you're part of the brain that helps facilitate seamless attendee registration and provides analysis on attendance analytics. You're a customer-focused and detail-oriented individual with a proactive approach who assists attendees with event registration, expertly handles all customer questions via email and phone, compiles audience analytics, and supports attendees on-site at conferences and events. If you're both a numbers person and a people person, passionate about live events and have a strong background in high-touch customer service as well as data management, we hope you apply!

Please apply with a cover letter telling us why this role is of interest to you.

Responsibilities

TED Flagship Conferences

• Support the attendee registration process, including troubleshooting, receiving and tracking large payments, creating reports and updating database content.
• Facilitate a smooth registration journey for conference and event attendees through world-class customer service via email and phone, as well as in-person. Escalate any sensitive issues and unusual requests as they arise.
• Lead on-site name badge production and distribution for conferences and events, as well as training and overseeing badge production staff.
• Assist with attendee and support staff check-in for in-person conferences.

NYC TED World Theater Events

Administrative

Qualifications

Additional Information

Salary Range : $60,000 - $70,000.

Benefits

TED Conferences LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We invite all qualified candidates to apply online with their resume and cover letter.