Customer Service SpecialistClarity Recruiting • New York, NY, US
Customer Service Specialist
Clarity Recruiting • New York, NY, US
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job_description.job_card.job_descriptionResolve higher level support tickets requiring deeper product or insurance knowledge Act as an escalation point for Customer Experience Associates Partner with leadership to identify recurring issues and recommend process improvements Maintain subject matter expertise in insurance processes and product workflows Ensure accurate documentation and seamless handoffs for each case 2+ years in customer support or CX, with escalation experience Previous experience MUST be in healthcare (ideally healthtech), fintech, or start-up Experience supporting customers in live channels (chat or phone) and email Strong multitasking, queue management, and triage skills Clear, empathetic communication with strong de-escalation ability Comfort navigating complex workflows and ambiguous cases Familiarity with automation or AI-assisted support tools Prior peer coaching or subject matter expertise within a support team
Customer Experience Specialists (CXS) neededto join a mission-driven team at the intersection of technology and healthcare.
Key Details
- Start Date : November 18, 2025
- Rate : $38 / hr temp, ideally converting to a permanent employee after 16+ weeks at 80K
- Schedule : Monday–Friday, full-time during standard ET business hours
- Location : 100% remote
About the Role
As a Customer Experience Specialist, you'll serve as a subject matter expert handling escalated customer inquiries related to digital health products and insurance. You'll take ownership of complex cases, collaborate cross-functionally to resolve issues, and play a critical role in improving workflows and customer satisfaction.
Responsibilities
Must-Have Experience
Nice-to-Haves
This is a great opportunity to build expertise in digital health while helping expand access to quality mental health care.
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Customer Service Specialist • New York, NY, US