Communication Center Representative

Overview : The Communication Center Representative will work in SME (Supplemental Member Engagement - Direct to Member Communication) Contact Center.

SME

Communication Center Representatives will conduct scheduling of appointments with client members. The Representative must enjoy speaking with people (particularly the elderly) on the phone and possess the in-depth understanding and the diverse skills to overcome member issues, hesitation or objections. The Communication Center Representative is accountable for making a high volume of calls with exceptional member service and ability to convert phone calls into scheduled visits while upholding strong metrics and quality.

Duties and Responsibilities :

• Conduct outbound / inbound calls to health plan members to schedule in-home assessments by nurse practitioners or other clinical staff.
• Provide members with full details of the in-home assessment within guidelines of clients.
• Provide friendly customer service with a positive attitude, building rapport and trust with members.
• Present, promote, and sell benefits of in-home assessment through active listening skills, empathy, and the ability to overcome objections.
• Communication Center Representatives may also work to schedule appointments for client's members in a physician's office.
• Maintain compliance withComplex Care Solutions'spolicies, procedures and mission statement.
• Adhere to all confidentiality and HIPAA requirements as outlined withinComplex Care Solutions'sOperating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position.
• Fulfill those responsibilities and / or duties that may be reasonably provided by Complex Care Solutions for the purpose of achieving operational and financial success of theEmployer.

Job Requirements :

Education :

Physical Demands and Work Environment :

ComplexCare Solutions Offers a Competitive Salary and Benefits Package

In addition to the base compensation, this position may be eligible for performance-based incentives.

The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge / skills, experience, business needs, geographical location, and internal equity. At ComplexCare Solutions, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Base Compensation Range

$17 — $19 USD

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications listed in a job description. If you don't meet every qualification listed but are excited about our mission and the work described, we encourage you to apply regardless. ComplexCare Solutions is most interested in finding the best candidate for the job and you may be just the right person for this or other roles.

By embracing diversity, equity and inclusion we enhance our work environment and drive business success. ComplexCare Solutions strives to reflect the diversity of the communities where we operate and of our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.

ComplexCare Solutions is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.

The Company maintains a drug free work environment for all of its associates, which includes employees, contractors and vendors. It is unlawful for associates to manufacture, sell, distribute, dispense, possess or use any controlled substance or marijuana in the workplace and doing so will result in disciplinary action, up to and including termination of employment or the contracted relationship.

To review the legal requirements, including all labor law posters, please visit this link