Telesales Engagement Agent

Title : Telesales Engagement Agent

Duration : 3+ Months

Shift : Flexible to work 8-hour shifts Monday to Sunday from 8 : 00am to 10 : 00pm as per EST (or as business demands). (5 days / 40 hours per week)

Location : Remote

Job Description :

The Telesales Engagement Agent is a sales and engagement role that will focus member engagement campaigns and selling health and ancillary products through inbound / outbound calls. The Telesales Engagement Agent is responsible for communicating specific messaging on various engagement campaigns throughout the year. As directed, the Telesales Engagement Agent may also engage in sales. When selling, they are responsible for reaching the decision maker, completing the needs and analysis, and converting that prospect to a member. This position requires the use of multiple systems to analyze customer records and submit accurate data in our Customer Relationship Management tool. Additionally, this position will focus on managing the lead list of appropriate products.

Responsibilities :

The essential functions listed represent the major duties of this role, additional duties may be assigned.

Engagement

• Facilitate member outreach on specified engagement campaigns throughout the year via inbound and outbound calling, documenting call outcomes accurately in the CRM.
• Drive member engagement by educating the member on plan specific benefits, encouraging plan utilization, and ensuring members are paying premiums on time .
• Work outbound campaigns off manual lists from management or through the automated telephonic system.
• Answer questions and make changes to existing policies as needed.
• Deliver best-in-class customer experience and ensure ongoing satisfaction and customer retention.
• Encourage member contact by offering scheduled call-backs as necessary.
• Demonstrate business demeanor and professionalism through clear and effective and actionable communication (verbal, written and listening skills).
• Ability to apply patience and empathy while adjusting your communication style to match that of the customer.
• High commitment to accuracy, high quality and detail-oriented work.

Sales

Compliance

Education & Experience :

Licenses / Certification Details

Additional Required Qualifications :

Additional Preferred Qualifications :

Position is offered by a no fee agency.