Access Coordinator

Job Title : Access Coordinator

Location : 3500 Civic Center Blvd, Philadelphia, PA 19104.

Duration : 03 months contract

Education : High School Diploma / GED is Required.

Shift Details : M-F Days, business hrs.

Job Description :

• Serve as the single point of contact for patients and families, aiming to resolve issues with "one call does it all."
• Handle phone calls, in-person scheduling, online patient requests, follow-up appointments, second opinions, and track referrals.
• Manage complex scheduling across multiple providers at Philadelphia and Specialty Care locations.
• Assist with obtaining clinical information and records for initial visits.
• Provide cross-coverage for other access coordinators when needed.
• Answer referral calls and schedule appointments for physicians and families.
• Collect patient demographics, insurance info, and coordinate complex care scheduling.
• Guide families and physicians on next steps and visit requirements.
• Coordinate appointments with access schedulers per department guidelines.
• Ensure excellent customer service to patients, families, and staff.
• Assist with other tasks as directed by Supervisor / Manager.
• Excellent telephone, written communication, and interpersonal skills.
• Ability to manage high-stress situations and conflict resolution.