Mortgage Servicer Specialist II

DuPage Credit UnionNaperville, IL, US

job_description.job_card.variable_days_ago

serp_jobs.job_preview.job_type

serp_jobs.job_card.full_time

job_description.job_card.job_description

Job Description

At DuPage Credit Union, we believe in building stronger communities by supporting our members with financial solutions that make a difference.

Our Residential Lending (Mortgage) Department is highly energized and self-motivated. We demand high attention to detail and the ability to work as part of a team.

As a Mortgage Servicer Associate you will contribute to our success by :

Manage Mortgage Accounts Post-Funding – Oversee mortgage accounts after closing, ensuring accuracy, compliance, and timely updates.
Process Payments & Reconcile Vendor Bills – Pay vendors, post payments, perform tax analysis, and manage escrow documentation with precision.
Resolve Member Inquiries – Address and resolve Member concerns related to payments, escrow, insurance, taxes, and mortgage payoffs.
Ensure Compliance & Reporting – Independently manage PMI, prepare mortgage payoffs, facilitate Fannie Mae sales, and complete month-end reporting.
Enhance Member Relationships – Communicate effectively over the phone to build relationships and provide outstanding service.

What You Bring to the team :

1-2 years of mortgage servicing experience (or 2 years in financial services or administration).

Strong attention to detail and organizational skills – you can prioritize and manage multiple tasks efficiently.

Excellent communication and customer service skills – you’re a great listener and problem solver.

High School Diploma or equivalent (a college degree is a plus).

Why You’ll Love Working Here :

At DuPage Credit Union, we care about our employees and offer benefits designed to support your well-being and professional growth :

11 Paid Holidays

Calm Health Membership

Closed on Sundays

Tuition Reimbursement

Comprehensive Medical, Dental, and Vision Insurance

401(k) Matching

And so much more!

Join Us!

If you're looking for a collaborative, inclusive, and mission-driven work environment where you can grow and make an impact, apply today!

serp_jobs.job_alerts.create_a_job

Mortgage Specialist • Naperville, IL, US