Information Architect - Remote / Telecommute

Job Description : Responsibilities :

• Content Organization & Structure : Design and implement a coherent, intuitive information architecture across Confluence and SharePoint platforms that makes content easily discoverable.
• Content Migration & Consolidation : Identify redundant, outdated, or trivial content and execute a plan to consolidate or archive materials as appropriate
• Documentation Standards : Develop and enforce documentation standards, templates, and style guides to ensure consistency across knowledge repositories
• Metadata Framework : Create and maintain robust metadata frameworks and taxonomies to improve searchability and content relationships.
• User Experience : Optimize navigation paths and search functionality to enhance the user experience and reduce time spent searching for information.
• Content Governance : Implement governance processes for content creation, review, and retirement to maintain quality and relevance.
• User Training : Provide guidance and best practices to content contributors to ensure adherence to established standards.
• Analytics & Reporting : Monitor usage patterns and generate insights to drive continuous improvement of knowledge resources.
• Stakeholder Management : Collaborate with Professional Services teams to understand their knowledge needs and tailor solutions accordingly.
• Technical Support : Troubleshoot and resolve technical issues related to the knowledge management platforms.

Required Qualifications :

Technical Skills :

Preferred Qualifications :