45 SISP-TR-DO-0045 Process Improvement Engineer / Specialist L4

Job Description

Job Description

SISP Position 18 : Process Improvement Engineer / Specialist, Skill Level 4 (NGA Washington DC

(U) Overall Assignment Description : Process Improvement

Support Duties include :

• (U) Provide assistance in the maintenance and support of the NGA PERSEC Programs though process improvement initiatives.
• (U) Support the execution of the day-to-day NGA PERSEC though process improvement initiatives
• (U) Shall ensure Process Improvement team members provide timely security support to Personnel Security’s internal and external tasking’s, projects, and programs
• (U) Provide agency level technical expertise concerning the personnel security disciplines and standard operating procedures in support of process improvement initiatives
• (U) Prepare, support and administer PERSEC program briefings, as needed
• Prepare, write, and present reports / whitepapers, various forms of correspondence, as required
• (U) Research, prepare and maintain security procedures / guidance for NGA PERSEC in support of process improvement initiatives.
• (U) Brief SISP leadership and other NGA KC’s regarding the program requirements and regulations in support of process improvement initiatives.
• (U) Appropriately and accurately maintain and update databases and files (e.g., PeopleSoft security system of records, SISP SharePoint Pages, internal SISP file folders, etc.) with data entry in a timely manner / real time related to process improvement initiatives, as needed
• (U) Respond in a timely manner to all telephone and / or email actions, questions, or status inquires
• (U) Assist in maintaining distribution lists for customers to contact PERSEC for process improvement initiatives, as needed / required
• (U) Bring process improvement initiatives issues to the attention of the Government Team Leads
• (U) Assist the government PERSEC team to help in developing recommendations for improvement
• (U) Provide service excellence in guidance and resolution to internal and external customers’ questions and inquiries in a timely manner for support to their programs
• (U) Utilizes a variety of security concepts, principles and practices to analyze and recommend solutions for difficult and complex security issues
• (U) Document and provide Weekly Activity Report (WAR) actions in the SISP designated template and timeline to the Government Lead
• (U) Provide tailored and innovative process improvement solutions for all Personnel Security areas and teams utilizing Process Improvement techniques (e.g., Six Sigma, Lean Management, Agile Management, etc.)
• (U) Conceptualize, design and develop automation within PERSEC systems to improve process flow between various security teams
• (U) Work with NGA CIO-T Business Enterprise Services to manage development, patch updates, maintenance, support and codebase for automation initiatives, as needed

Skills and Experience :

Required :