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Customer Service Advocate

Customer Service Advocate

USA JobsShakopee, MN, US
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Customer Service Advocate

To support our growth, we are looking for a customer service advocate to join our team in Shakopee, MN. This role plays a critical part in ensuring our customers' interactions with Daniels Health are seamless - from communicating to scheduling, issue resolution and fact-finding; you will do it all! An essential service provider to healthcare, Daniels Health was founded with the vision of making healthcare safer - and for the last 20 years in the United States we have achieved this through innovative safety products and clinically-focused waste services that lead the industry. This is our "why", our "how" is delivering the highest standard of service we can; you will be joining a team passionate about service excellence.

What You Will Do :

  • Communicate with clinical and support contacts via phone and email to address inquiries, resolve issues, and manage scheduling and stock updates.
  • Handle customer complaints and requests in Salesforce with accurate documentation and timely escalation.
  • Maintain and update inventory, filing, and database systems using both manual and digital processes.
  • Collaborate with production and transport teams to ensure efficient deliveries, including creating manifests and distributing process documents.
  • Monitor stock inventory and generate waste transfer documentation for facility transport.
  • Support truck routing and rerouting, and coordinate account changes across billing, sales, and logistics departments.
  • Produce reports for leadership and continuously seek improvements to administrative workflows.

What We Are Looking For :

  • Minimum 2 years of customer service experience in manufacturing, transportation, retail, or hospitality setting.
  • Strong relationship-building skills with a friendly, approachable demeanor that enhances customer trust.
  • A collaborative team player who can inspire and support colleagues across departments.
  • Technically proficient with Microsoft Office; experience with Salesforce and ERP systems is highly valued.
  • Excellent written and verbal communication skills, with strong attention to detail and documentation discipline.
  • Flexibility to work weekends, holidays, or varied hours based on production needs, and a mindset for continuous process improvement.

    • Why Work For Us :

  • Job Stability - As an essential service to healthcare, Daniels Health is non-seasonal and recession-proof.
  • Comprehensive Benefits - Medical, Dental, and Vision Insurance effective on Day One; Paid Short-Term Disability; Company-sponsored Life Insurance; Voluntary Long-Term Disability and Accident Insurance
  • 401K Matching Plan - 50% employer match on up to 6% contribution (up to 3% employer contribution) with a 5-year vesting schedule and no waiting period on the match.
  • Permanent Position - Full-time, 40 hours per week with long-term career potential.
  • Mission-Driven Work - Be part of a company that's making healthcare safer and more sustainable through innovative waste management solutions.
  • Growth & Development - Opportunities to expand your skills in leadership, data analysis, and cross-functional collaboration within a supportive and evolving organization.
  • $24 - $25 an hour

    • If you're looking for a stable, mission-driven role where your leadership makes a real impact, we'd love to hear from you. At Daniels Health, you'll be part of a team that values safety, innovation, and people.

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    Customer Advocate • Shakopee, MN, US