Vehicle Condition Inspector

Who we are looking for :

The Sr VCI is an experienced Vehicle Condition Inspector. They know a ton about cars, and love to talk about them - explaining to our clients what they need to know in a way they can understand. They have boundless energy and work tirelessly to ensure our clients get nothing but the best. Our inspectors are meticulous. Nothing gets by them. At ACV Auctions we pride ourselves on Trust, Transparency, Credibility, and Customer Service and our Inspectors deliver this to our customers every day.

What you will do :

Actively and consistently support all efforts to simplify and enhance the customer experience.

Partnering with a Territory Manager and a team of Inspectors, conducts inspections of vehicles at dealerships, auctions, and off-lease, to detect damage, missing parts and mechanical problems.

Prepare and submit a report of vehicle condition, repair / replacement cost estimates, and related documentation.

Help sales team up-sell or cross-sell services and products

Interface regularly with our dealers to develop and ensure client satisfaction and build strong relationships.

Travel to & from dealerships and homes to inspect, and write condition reports, list vehicles to sell on the auction platform.

Take multiple, overall, and damage photos match them to a vehicle, and download them to the image server utilizing the company issued smart phone.

List inspected wholesale vehicles utilizing ACV Auctions platform for bidding and purchasing.

Sign up independent dealerships as buyers to utilize ACV Auctions digital platform.

Perform additional duties as assigned.

What you will need :

2 year(s) Experience in the automobile field (body, paint and mechanical repair knowledge) with customer service background

Ability to read, write, speak and understand English.

Problem solving aptitude to meet challenges with resourcefulness and innovative approaches.

Proven success to work independently with minimal supervision while working in a team environment.

Excellent communicator with the ability to understand customer needs and expectations.

Valid driver's license and use of a validly registered and insured motor vehicle required.

Knowledge of system capabilities, knowledge of needed / job-relevant software packages, and web-based applications.

Ability to drive a manual & automatic transmission.

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