Manager, Computer Resource Consulting (CRC)

CRC Manager

Computer Resource Consulting (CRC) is an integral team within Stanford University IT, dedicated to providing endpoint field support and event services. We collaborate with other University IT groups, including Networking and Information Security, to improve the client experience. Our business model focuses on cost recovery through billing for IT services provided to departments and schools under service agreements. We operate like a business, accountable to our bottom line and committed to delivering daily value to the University. Our technicians are independent thinkers with strong technical and interpersonal skills. They're mobile, resourceful, and thrive in a fast-paced, client-facing environment. CRC celebrated its 25th anniversary in 2022 and continues to evolve while staying true to our core values : exceptional client service and technical excellence.

What You'll Do as a CRC Manager :

• Serve as a client advocate, ensuring exceptional user experiences on every engagement.
• Manage finances, ensure accurate billing, and maintain a positive P&L performance. Take action to stay fiscally sound.
• Lead a team of technicians who support diverse services and projects across campuses.
• Mentor and develop team members while collaborating across CRC, University IT, and client organizations.
• Design and launch new services to meet emerging University needs.
• Contribute to CRC's strategic direction, aligning team goals with broader University priorities.

Key Responsibilities :

Qualifications :

The expected pay range for this position is $155,000 to $210,000 per annum. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs. At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

Why Stanford? Stanford University is a global leader in innovation and impact. Our 17,000 staff members support a mission that transforms lives and shapes the future. Here's what makes Stanford special :

Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources.