Senior Customer Support Manager
VirtualVocationsLansing, Michigan, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Senior Manager of Customer Support to oversee and enhance customer service operations.
Key Responsibilities
Develop and implement customer support strategies and processes aligned with company goals
Manage daily operations and establish KPIs to drive performance and accountability
Lead and mentor team members while collaborating with cross-functional teams to improve customer support practices
Required Qualifications
Bachelor's degree in Business Administration, Operations Management, or a related field; Master's degree preferred
Minimum of 6 years of customer support or service management experience, including at least 3 years in a senior supervisory or management role
Proficiency in Microsoft Office Suite
Strong analytical skills with a data-driven approach to process improvement
Experience in developing customer support strategies and leading teams to achieve performance goals
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Customer Support Manager • Lansing, Michigan, United States
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