Business Analyst (Operations)

Job Description

Job Description

At Koalafi, we believe in a world where no one has to put an important purchase on hold. That's why we're making it easier for more people to pay for big purchases over time.

Retailers across the country rely on us to offer flexible lease-to-own financing to their non-prime consumers, while increasing sales and strengthening customer loyalty. Their 2M+ customers love us because we provide a flexible way for them to make payments and give them an opportunity to improve their credit. Our 200+ Koalafi teammates enjoy inspiring and challenging work that accelerates their careers.

Interested in learning more about how we're transforming the financing experience and joining our team?

What You'll Do

Koalafi is seeking a Business Analyst focused on Operations Analytics to provide high-impact analysis and reporting that supports our day-to-day operations and long-term strategic goals. This role sits at the intersection of data, business processes, and performance optimization. You will partner closely with operations, customer experience, and product stakeholders to deliver actionable insights that improve process efficiency, service quality, and operational scalability.

This is an opportunity to deeply understand the mechanics of a high-growth fintech company while making measurable improvements across core operational functions. In this role you will :

• Analyze operational workflows, processes, and performance trends to identify improvement opportunities.
• Deliver and support regular operations reports, dashboards, and KPIs to track team and system performance.
• Respond to ad hoc data requests and deep-dive analyses related to queue management, turnaround times, service levels, and operational health metrics.
• Create and maintain data models and queries that support efficient reporting and performance forecasting.
• Collaborate with cross-functional teams to define metrics and analytical approaches that evaluate operational experiments or initiatives.
• Support business planning by building scenario models and workforce capacity forecasts.
• Identify root causes of operational bottlenecks and inefficiencies; provide evidence-based recommendations.
• Develop and maintain Tableau dashboards that provide real-time insight into operations.
• Present findings to stakeholders and leadership in clear, compelling formats that drive informed decision-making.

About You (Qualifications)

Why choose Koalafi : A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation, trust, and ownership. You'll get outside your comfort zone, build meaningful relationships, and most of all, take charge of projects that ultimately help people get the things they need most.

Benefits :

At Koalafi, you will have a direct impact on our products and help shape the company's success. We offer competitive compensation & benefits packages to keep you at your best :

Who we are & what we value :