UNV ED 32 Hrs Second Shift Registration Rep

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Overview

Everyone Is a Caregiver. At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Under the general direction of the Registration Services Supervisor, Manager, and / or Director, performs a variety of complex duties for the registration of patients.

Exemption Status : Non-Exempt

Schedule Details : Holidays - Every Other Holiday, Weekends - Every Other Weekend

Scheduled Hours : 3PM - 11 : 30PM

Shift : 2 - Evening Shift, 8 Hours (United States of America)

Hours : 32

Cost Center : 99940 - 5490 Registration Services Univ

Union : SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.

Responsibilities

• Accurately obtains and enters demographic, insurance and other related patient information into the computer-based patient registration / scheduling system. Ensures all patient and / or witness signatures are collected on appropriate paperwork such as HIPAA, Consent to Treat, etc.
• Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits. Follows up to correct discrepancies as required.
• Obtains and verifies workman's compensation and automobile coverage when required.
• Schedules and / or arrives Radiology, Lab and basic ancillary service appointments.
• Arrives and completes Emergency Department and Labor & Delivery demographic and insurance collection.
• Coordinates the provision of multiple services to patients.
• Collects patient liabilities including deductibles, copays, coinsurances, self-pay payments, cosmetic procedure payments, and patient balances as appropriate, prior to or on the date of service.
• Performs Surgical Day admissions.
• Performs bed control, transfers, discharges and admissions tasks.
• Provides patient with standard information regarding their personal preparation for scheduled procedures and services.
• Assesses patients' financial needs and directs accordingly to financial counseling and refers to appropriate person or area.
• Provides a variety of related clerical duties, such as retrieving medical and other records, faxing, collating, typing, transcribing, taking and relaying messages, transcribe paper orders when applicable, mailing packets, etc.
• Maintains accurate and timely records, logs, files and related information as required.
• Completes online death certificate registry.
• Receive and secure patient valuables.
• Monitors and maintains Patient Access and Revenue Cycle Work queues to ensure accurate and timely billing.

Standard Staffing Level Responsibilities

All Responsibilities are essential job functions unless otherwise noted.

Qualifications

Position Qualifications :

License / Certification / Education :

Required :

Preferred :

Experience / Skills :

Required :

Preferred :

Unless certification is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.

Department-specific competencies, including age-specific competencies, and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with the position incumbents.

Physical Demands and Environment

Work is considered moderate. Position requires work indoors in a hospital outpatient and Emergency Department environment. Holiday and / or weekend shift work, as well as after-hours coverage as required.

Week 1 : Monday, Tuesday, Wednesday, Saturday

Week 2 : Sunday, Wednesday, Thursday, Friday

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We are committed to respect and our six Standards of Respect : Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

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