Spa Concierge Hospitality Professional

Job Description

Job Description

Maximize your earnings and secure your future at Woodhouse!

We have IMMEDIATE OPPORTUNITIES to join our team

Spa Concierges earn $17-$22 per hour PLUS a GENEROUS, WORLD-CLASS BENEFITS package.

Join Woodhouse Spa, included on Forbes Travel Guide Most Stylish Finds in #FortWorthTexas!

Consistently voted Best of Plano Magazine.

Woodhouse Spa is the leader in affordable luxury. Woodhouse Spa DFW strives to create a unique spa experience for each of our guests and only achieves this with talented people who have passion for what they do! Woodhouse Spa promises to exceed our guests' expectations, making each visit a truly unforgettable experience. We are seeking passion-filled, enthusiastic individuals driven by intention and guided by excellence to join our team today.

The Spa Concierge represents WOODHOUSE to our guests, as the first and last impression, ensuring every interaction, from reservation to checkout reflects a 5-STAR spa experience. You are responsible for welcoming guests, preparing them for services, ensuring their comfort and relaxation through guest amenities, and proper guest flow through the spa. The Spa Concierge is responsible for providing guests with necessary intake forms for applicable services, scheduling appointments in Zenoti, answering phones, escorting guests to changing rooms, providing spa clothing and preparing beverages for the guests throughout their stay. You will work closely with therapists to ensure that each guest is comfortable and on-schedule for their treatment(s). The concierge will maintain organization of the changing rooms, quiet room, and service areas and facilitates laundry- wash, dry and folding as needed. The concierge confirms appointments, sells gift cards and educates guests on spa services and retail products. The concierge ensures proper lighting, music, cleanliness, and aromatherapy for the spa.

Responsibilities :

• Answer all calls before the third ring.
• Utilize knowledge of treatments to tailor the guest experience.
• Inquire and listen for ways to surprise and delight our guests, noting all details in the appointment notes and providing specific actions for their visit.
• Review the next days schedule to ensure that all guests appointments are confirmed, special occasions are notated and planned, intake forms are sent, and appointment book is maximized and accurate.
• Ensure the Relaxation Louge, Changing Lounge and common spaces are always clean, clutter-free, and well-prepared providing a calm, peaceful environment ready for our guests.
• Anticipate and prepare for each guests arrival by reviewing key notes on each reservation and profile.
• Warmly welcome each guest and provide world-class hospitality.
• Ensure each guest had a wonderful experience.
• Perform the check-out process smoothly and accurately.
• Close the sale of recommended products through excellent product knowledge.
• Promote all offers including gift cards and series.
• Efficiently rebook the guest for future appointments.
• Show appreciation for our guests at every opportunity.

Ideal candidates :

Preference for 5 years hospitality or retail experience and experience with appointment scheduling systems.

Working conditions :

Standing for up to 6 hours at a time

Walking across spa multiple times during shift and potentially up and down stairs

Lifting up to 30lbs

Bending, reaching, stooping

Repetitive motion

Reasoning, problem solving, hearing, speaking

Fast / steady paced environment, multiple priorities

Frequent customer interactions

Ability to adapt to changes

Woodhouse Spa is an Equal Opportunity Employer and a drug-free workplace.