Telephone Operator

Job Summary :

• Operates Attendant, Page, and Answering Service consoles.
• Performs job-related clerical duties.

Telephone Operations :

• Operate Amcom PC operator workstation to receive, direct, and place internal and external calls according to policy.
• Initiate page calls on the computer system, radio long range, and aural page systems.

Performance Expectations :

• Provide quality telephone operator coverage utilizing all the features of the AMCOM Call Center application.
• Provide page support in a timely and accurate manner.

Page System Support :

• Operate radio page system according to FCC regulations.
• Program Zetron paging system changes as necessary.
• Assist in maintaining record of local calls and air call paging.

Performance Expectations :

• Provide quality customer service for page system users.
• Assist with Zetron testing, pager configuration / troubleshooting, and database updating, as needed.

Emergency Support :

• Perform all duties for medical and surgical emergencies in conformity with emergency policies and procedures.
• Respond to all emergency calls such as : Medical Emergency, Fire (manually count bells), Bomb Threats, and other disasters.
• Follow procedures as documented in departmental procedures and follow up on all calls.
• Document all emergencies for reporting to the Emergency Preparedness Committee.

Performance Expectations :

• Provide emergency response and notification services following documented notification procedures, including following escalation processes as required.
• Follow all required documentation and notification instructions.

On Call Schedule Maintenance :

• Receive on call schedules from departments and enter into the computerized Amcom system for use by evening, night, and weekend staff.
• This information will also be transferred to the website to be used by all employees.

Performance Expectations :

• Provide transcription service for on call schedules in a timely and accurate manner.

Answering Service :

• Receive information from Doctors Answering Service and enter into the computerized Amcom System for use by evening, night, and weekend staff.

Performance Expectations :

• Provide transcription service for doctor's answering service information in a timely and quality fashion.

Administrative and Clerical Support :

• Prepare telephone toll and message unit charge tickets for each call placed for department individuals.
• Change batteries on page units as necessary.
• Transmit Telex messages and distribute incoming messages to appropriate departments.
• Respond to TTY unit (hearing impaired) when necessary.

Performance Expectations :

• Assist with financial management, inventory management, message delivery, and related ancillary clerical or operational tasks as needed.

Problem Management :

• Receive, record, and forward all trouble calls for off-hours trouble reporting.

Performance Expectations :

• Provide support, following documented processes, for all telecommunication-related and possibly miscellaneous trouble calls that are received.
• Pay and Benefits

The pay range for this position is $20.00 - $25.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully onsite position in New York,NY.

• Application Deadline

This position is anticipated to close on Oct 28, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.