Senior Customer Support Specialist

A company is looking for a Senior Customer Support Specialist to join their team.

Key Responsibilities

Serve as the primary contact for customer inquiries via email, live chat, and phone

Assist clients in utilizing the software effectively and handle complex requests

Provide training to new and existing customers and collaborate with internal teams to resolve issues

Required Qualifications

5+ years of experience in a client-facing role, preferably in SaaS or web-based solutions

Experience working from home

Strong interest in technology and intellectual property or law

Ability to quickly learn new concepts and teach others

Experience in managing multiple projects simultaneously