Product Business Owner - Workforce Management & Labor Optimization

Job Description

Job Description

About Harri :

Harri is the first enterprise-ready workforce management platform built for the services vertical. The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management and we believe they deserve a platform built from the ground up as a result. We have experienced a tremendous amount of growth since our 2012 inception and we have no plans on stopping that growth anytime soon. We are passionate about building a team of Service First-driven individuals who want to exceed the expectations of those who experience our brand.

If you’re a builder, or problem solver, and love the fast pace of a startup, it’s time to meet the Harri family.

Who you are :

The Product Business Owner (PBO) for Harri’s Workforce Management (WFM) and Labor Optimization products owns the business vision, customer alignment, and adoption of Harri’s suite of WFM capabilities—including labor forecasting, scheduling, compliance, timekeeping, and broader workforce deployment tools.

Working as a strategic player in the product organization, this role acts as the bridge between customers, market needs, and Harri’s product and data science teams, ensuring our WFM and labor optimization solutions deliver measurable operational impact and become the industry benchmark. The scope extends beyond internal product ownership to external market engagement and advocacy, including building credibility with consulting firms, industry influencers, and enterprise stakeholders who shape labor strategy across the restaurant and hospitality ecosystem.

The PBO must combine deep business acumen, customer empathy, and product ownership discipline with the ability to engage senior stakeholders, design ROI-based business cases, and track adoption outcomes.

Key Responsibilities :

1. Customer & Market Engagement

• Serve as the primary business owner of Harri’s WFM and labor optimization portfolio, accountable for how it drives measurable value for customers and for Harri.
• Conduct regular customer discovery sessions with enterprise partners (franchisors, operators, finance leaders, HR executives, workforce managers) to gather insights on scheduling practices, compliance challenges, adoption barriers, and ROI opportunities.
• Develop and lead customer advisory councils to validate roadmap direction and ensure WFM / labor products address real-world operational needs.
• Engage with market influencers and consulting ecosystems (labor productivity consultants, workforce technology specialists, accounting / advisory firms, management consultants) to strengthen Harri’s positioning as the trusted partner for labor and profitability optimization.
• Represent Harri at industry forums, panels, and analyst briefings, advocating for our vision of labor optimization and workforce excellence.

2. Business Impact & ROI

Forecasting accuracy (e.g., WAPE / MAPE)

Scheduling efficiency and compliance adherence

Employee retention and engagement outcomes

Labor cost savings and variance reduction

3. Product Ownership & Execution

4. Adoption, Performance & Analytics

5. Cross-Functional & Market Collaboration

Experience and Skills :

The salary range for this position is $150,000-$225,000 (USD).