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Community Support Specialist

Community Support Specialist

FirstService ResidentialLas Vegas, NV, US
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Overview

This position provides administrative services to Regional Directors, Association Managers, Boards of Directors, Committees, Homeowners, Vendors, and other related parties as needed and for the daily operations of the organization as directed by the Community Support Services Team Lead. Compensation : $18-$20 per hour. FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, certifications, and specific job responsibilities. For positions designated at a client\'s property, the salary or wage will also be premised upon the client\'s directive. The base pay range is subject to change and may be modified in the future.

Responsibilities

  • Sending out mass mailing and electronic correspondence via letters, emails, and phone blasts
  • Sending out unit level correspondence (violation notices, chargeback letters, late-fee notices, etc.)
  • Saving & filing electronic records using our system of record, Connect
  • Assist with architectural modification applications and approval process
  • Update and maintain reports
  • Assist with preparing board packets
  • Prepare for annual meetings
  • Configure and distribute key fobs and access controls upon request
  • Community Updates in Connect
  • Assist with Amenity Reservations

Additional Duties

  • Maintain regular and punctual attendance to required shifts, meetings, trainings, and related employment engagements; any alterations to required schedule must be reviewed and approved in advance by your supervisor
  • Practice and adhere to FirstService Residential Global Service Standards
  • Conduct business with high standards of personal, professional, and ethical conduct
  • Perform or assist with operations to maintain workflow and meet schedules; notify supervision of unusual equipment or operating problems and the need for additional materials and supplies
  • Participate in meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and stay informed about new developments, requirements, policies, and regulatory guidelines
  • Ensure all safety precautions are followed while performing the work
  • Follow all policies and Standard Operating Procedures as instructed by management
  • Perform a range of special projects, tasks, and other related duties as assigned
  • Education and Experience

  • High School diploma or equivalent
  • Minimum 4 years of administrative experience
  • Some college and / or job-related education preferred
  • Background in customer service, property management, and / or real estate
  • Knowledge and Skills

  • Exceptional written and verbal communication skills
  • Excellent spelling and proofreading abilities
  • Excellent customer service skills
  • Confident with data research and analysis
  • Ability to prioritize and multi-task
  • Ability to work independently
  • Collaborative attitude and team player
  • Exceptional interpersonal skills
  • Highly organized and detail-oriented
  • Consistent professional demeanor
  • Work efficiently under pressure
  • Handle change in a positive manner
  • Open to constructive criticism
  • Reliable and discreet
  • Able to problem solve
  • Well-versed in computer software programs (Microsoft Word, Excel, Adobe Acrobat X)
  • Physical Requirements

  • Sitting at a desk for extended periods of time
  • Working on a computer throughout the day (monitor, keyboard, and mouse use)
  • Ability to listen and focus for long periods of time
  • Standing at a copier for extended periods of time
  • Climbing warehouse ladder to access storage boxes
  • Subjected to loud noises when running postage and folding machines
  • Ability to lift up to 30 lbs.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours may occur, including evenings. Schedule is subject to change based on business needs.

    Work Location & Hours

    Work Location : Las Vegas, NV

    Work Hours : 8am - 5pm

    What We Offer

  • 11 company paid holidays
  • Medical, dental, vision
  • HSA and FSA
  • Company-paid life insurance and Employee Assistance Plan
  • Supplemental life, disability, accident, critical illness, hospital indemnity
  • Identity theft, legal services
  • Pet insurance
  • 401(k) with company match
  • About us

    FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. Experience exceptional service with a fulfilling career in property management with FirstService Residential.

    Disclaimer : The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. FirstService Residential is an equal-opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and / or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

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