Call Center Customer Service Agent

Job Description

Job Description

Description

About Us :

At Fresh Form Draft, we're committed to creating innovative marketing strategies. As an Call Center Customer Service Agent , you'll play a key role in supporting our marketing efforts and contributing to the success of our brand.

We are seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our dynamic team. In this role, you will play a crucial part in delivering exceptional customer service to our clients while effectively addressing their concerns and inquiries. The ideal candidate will possess excellent communication skills, a positive attitude, and a passion for helping others. As a Call Center Customer Service Agent, you will be responsible for handling inbound and outbound calls, managing customer account information, and troubleshooting issues to ensure customer satisfaction.

Company : Fresh Form Draft

Location : San Antonio

Salary : $35,000 to $47,000 per year

Schedule : Full Time, Monday to Friday

Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Provide accurate information to customers regarding products, services, and policies.
• Resolve customer complaints and issues promptly and effectively.
• Document customer interactions in the database for future reference.
• Collaborate with team members to enhance customer service and team performance.
• Identify and escalate priority issues to designated departments when necessary.
• Follow up with customers to ensure their issues have been resolved to their satisfaction.

Qualifications

Benefits