Seasonal Customer Service Supervisor

A company is looking for a Seasonal Customer Service Supervisor.

Key Responsibilities

Supervise and coordinate daily activities of a team of 10-20 customer service representatives

Coach team members to qualify prospects and manage call center activities, including performance monitoring

Ensure employees receive appropriate training and resources, and assist with escalated calls

Required Qualifications

High School Diploma or equivalent

6 months of experience in a sales / customer service call center environment

Previous experience leading a team of 10+ employees

Ability to work a flexible schedule including evenings and weekends

General understanding of workforce management