Medical Call Center Specialist - Bilingual - HEALTH

Medical Call Center Specialist - Bilingual - HEALTH

Location : Wichita, KS, US

Company : Sedgwick County

Department : Health Dept.

Pay : $16.87 per hour.

Work Schedule : Monday - Friday, 8 : 00am - 5 : 00pm

Sedgwick County offers a comprehensive benefits package for full-time employees that includes health coverages, paid leave, regular compensation reviews, retirement plans, and professional development opportunities. For more detailed information, please visit our benefits page.

The Medical Call Center Specialist position works with the Sedgwick County Health Department (SCHD) clinic team to provide excellent customer service for people seeking health information and clinic appointment scheduling. The position answers calls from the public regarding services, medical appointments, and other vaccine-related disease and health-related questions. Schedules medical appointments for Preventive Health services according to program guidelines. Serves clients with a friendly and professional demeanor. Processes client data and ensures client confidentiality. Ensures fiscal processes comply with departmental policies and procedures. Preventive Health services include Immunizations, Family Planning, and Sexually Transmitted Infection Clinics. Provides Spanish interpretation to Spanish-speaking clients as needed.

Serve as primary Call Center Specialist for SCHD

• Talk to the public, businesses, agencies, and organizations over the phone and in-person using good customer service and listening skills.
• Schedule clinic appointments based on client needs, clinic availability, and program eligibility.
• Provide accurate and up to date information related to vaccine-preventable diseases and other health-related topics.
• Respond appropriately to misinformation using approved Health department communications.
• Accurately and timely route calls as needed to medical staff, epidemiologists, SCHD supervisors, or agency partners.
• Assist Spanish speaking clients when needed.

Ensure accurate documentation of client data

Perform other administrative duties

Minimum Qualifications : High school diploma or equivalent. Must pass Workforce Center English / Spanish fluency testing.

Preferred Qualifications : Two years of work experience in a medical field completing patient assessments. Certification as a Medical Assistant or Certified Nursing Assistant.