Senior IT Support Engineer (Palo Alto)

Position Overview

We are looking for a Full Time Senior IT Support Engineer, known internally as a Senior Information Services Advisor, to efficiently work in a remote work environment with some on-site coverage. This role requires the ability to handle various problems with expertise and exceptional judgment while working with end-users at the highest level within organizations. In this role, frequent video conferences with both team members and clients are the norm, facilitating seamless communication and collaboration. We are looking for professionals who are able to multitask and quickly adapt to client needs while utilizing active thinking and problem solving to ensure the highest levels of client satisfaction.

Responsibilities

• Provide high quality, executive-level user support to our financial services clients on-site and remotely
• Build and maintain trust and rapport with clients
• Drive the adoption of leading-edge cloud technologies
• Monitor and support modern cloud systems and infrastructure such as Microsoft Office 365, Azure, and Cisco Meraki
• Design, implement, document and maintain clients' infrastructure, applications, and system management tools
• Assist with maintaining clients' cybersecurity, cloud, and high availability strategies
• Assist the Project Management Team
• Translate complex technical solutions to end-users and decision-makers
• Document assets, configurations, passwords, processes, etc. and maintain current and accurate documentation
• Collaborate with other team members to find the best solutions for our clients
• Willingness to help other team members
• Commitment to ongoing learning and professional development
• Standard work hours are from 9 : 00 AM to 6 : 00 PM PST

Required Qualifications

Salary Range

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