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Customer Success Partner Program Manager
Customer Success Partner Program ManagerCypress HCM • Santa Clara, CA, US
Customer Success Partner Program Manager

Customer Success Partner Program Manager

Cypress HCM • Santa Clara, CA, US
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Job Description

Job Description

Customer Success Partner Operations Program Manager

The Customer Success Partner Operations Program Manager is responsible for the seamless integration and ongoing management of partner operations in Customer Success. This role ensures partners are aligned with our mission, empowered to deliver exceptional customer experience, and positioned to drive mutual success.

Responsibilities :

  • Lead cross-functional initiatives with Customer Success and other teams to optimize partner operations, improving efficiency and satisfaction
  • Analyze and streamline partner processes to enhance scalability and effectiveness
  • Oversee the implementation and adoption of tools and systems that support partner operations, ensuring data accuracy, consistency, and accessibility
  • Collaborate closely with Professional Services, Sales, Commercial LOB, and Product Development to align partner activities with company goals
  • Develop and present clear, data-driven reports on partner performance, trends, and opportunities to leadership
  • Anticipate risks, identify gaps, and implement proactive solutions to ensure program stability and success

Qualifications :

  • 5+ years of program management experience, ideally in customer success, partner operations, or related functions
  • Strong planning, organizational, and communication skills
  • Proven ability to work cross-functionally, influence stakeholders, and collaborate with teams across all levels—including executives
  • A hands-on, proactive approach with strong attention to detail
  • Resilience and adaptability in fast-paced, ambiguous environments, with the ability to balance multiple priorities effectively
  • Bachelor’s degree or equivalent experience

    • Compensation : $50 - $67.83 per hour

    ID# : 1447102

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    Program Manager • Santa Clara, CA, US