Frontline Impact : Welcome & Check-In Support

Blood Drive Volunteer

As a Blood Drive Volunteer with Vitalant, you'll play an essential role in creating a positive experience for donors at mobile drives and donation centers. From the moment donors arrive until the time they leave, you'll help ensure they feel welcomed and appreciated. A Team Lead will always be available during your shift to provide support, answer questions, or assist with any concerns.

Responsibilities

• Welcome and check-in donors.
• Explain the donation process and address any questions donors may have regarding non-eligibility.
• Ensure each donor receives pre-donation materials.
• Offer promotional items when available.
• Encourage donors to donate the best product for their blood type for maximum impact.
• Manage donor flow
• Provide excellent customer service.
• Set up and maintain cleanliness in the Reception and Refreshment / Hospitality areas.
• Ensure the Refreshment and Reception areas are clean, restocked, and that donors are rehydrated after the donation procedure.
• Verify that the donor received post-donation information before leaving the drive.
• Report possible adverse post-donation physical reactions to staff.

Qualifications / Requirements

Required Training