Assistant Store Leader - Guest Engagement

Who Are We?

Altar'd State is a rapidly growing women's fashion brand with 130+ locations in 40 states. It feels like a sanctuary - a place of beauty from the inside out. From welcoming experiences and warm associates to thoughtfully curated products, our brand is built upon the founding principles of giving back and making a difference in the world.

Our Mission

"Stand Out. For Good". At Altar'd State, those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.

Position Overview

The Assistant Store Leader of Guest Engagement leads and supports the Store Leader by directing activities required to achieve all store goals, including best of class guest service, sales objectives, operating expenses, loss prevention, and merchandising presentation, while driving both associate and guest engagement. You will provide guests with exceptional service, through relationship building, product knowledge, and presenting a clean, well-maintained store environment. Guest Engagement Leaders drive excellence and provide leadership in all aspects of the store with a special focus on development of associates and the guest experience.

People

• Fosters a guest-focused team environment through driving volume and anticipating guest needs
• Achieves excellent guest service by role-modeling company service standards
• Proactively provides timely feedback to associates, rewards and recognizes performance to drive retention
• Holds self and associates accountable for achievement of financial results and performance standards
• Manages conflict and coaches by applying company's recommended processes, standards and guidelines
• Empowers and involves associates in decision-making processes
• Receives feedback and fosters dialog around solutions
• Develops associates through an individualized approach by matching talent with tasks, delegating, and challenging on results
• Fosters team commitment through support, relationship building, and recognizing individual contributions
• Leads by managing through change and adversity
• Makes recommendations on hiring, promotions, and terminations of team members based on performance
• Co-conducts and facilitates sales associate and keyholder training

Process

Presentation

Qualifications

Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition :

73 in Fortune 100 Best Companies to Work For 2023

4 in Fortune Best Workplaces in Retail™ 2022

93 in Best Workplaces for Millennials™ 2023

34 in Fortune Best Workplaces for Women™ 2022