Care Engagement Specialist

Care Engagement Specialist

BCforward is currently seeking a highly motivated Care Engagement Specialist for an opportunity in Remote - KY!

Position Title : Care Engagement Specialist

Location : Remote - KY

Anticipated Start Date : ASAP

Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration : 3+ months of contract with possible extension

Job Type : [FULL TIME (>

=30 HRS WEEKLY], [CONTRACT], [Remote]

Pay Range : $20.00 - $23.00 / hr.

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Requirements :

• 1-2 years in a call center or provider office.
• Proficient in Microsoft Word and Excel.
• Experience using multiple systems / screens during calls.
• Comfortable with outbound calling (10 calls / hour average).

Job Description : Position Purpose :

The Care Engagement team supports member health by scheduling preventive care, educating on benefits, completing health needs screenings, and reducing barriers to care. This telephonic role focuses on reaching vulnerable Medicare members to encourage adherence to preventive care and support services.

Key Responsibilities :

Make outbound or receive inbound calls to schedule doctor appointments, complete Health Needs Screenings, and assist with benefit eligibility.

Influence and educate members about available enhanced benefits and recommend preferred providers.

Explain the impact of non-emergent Emergency Department usage.

Identify and overcome barriers to care (e.g., transportation, scheduling, payment).

Review member profiles prior to outreach to identify open care gaps and benefit opportunities.

Participate in quality improvement efforts to meet / exceed departmental goals.

Analyze call data and adjust approach as needed.

Serve as a secondary resource to Member or Provider Services teams.

Document all activities accurately and timely.

Handle ~10 calls per hour, following call scripts and engagement guidelines.

Required Qualifications :

Education - High School diploma or equivalent with 3+ years of experience in a call center, customer service, sales, or healthcare environment OR a bachelor's degree in healthcare, business, or a related field with 1+ year experience in similar environments.

Experience - 1-2 years in a call center or provider office.

Proficient in Microsoft Word and Excel.

Experience using multiple systems / screens during calls.

Comfortable with outbound calling (10 calls / hour average).

Preferred :

Knowledge of medical terminology

Familiarity with HEDIS care gaps and social determinants of health (SDoH)

Top 3 Required Skills :

Ability to fully engage members in supportive, educational, and persuasive conversations.

Ability to multitask across multiple systems / screens while maintaining natural conversation flow.

Accurately complete assessments to close HEDIS care gaps.

Performance Expectations :

10 outbound member calls per hour.

Accurate and timely documentation.

Successful scheduling of preventive visits and screenings.

Demonstrated understanding of member benefits and ability to educate effectively.

Benefits :

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords :

[1-2 years in a call center or provider office. Proficient in Microsoft Word and Excel. Experience using multiple systems / screens during calls. Comfortable with outbound calling (10 calls / hour average).]

About BCforward :

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum . As part of the recruitment process, we may ask you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 244825 when responding to this ad.

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Job Snapshot

Employee Type Contractor

Location Louisville, KY (Onsite)

Job Type Health Care

Experience Not Specified

Date Posted 10 / 17 / 2025