Client Resources Coordinator III-Drop In / Outreach

Job Description

Job Description

Catholic Charities of Los Angeles, Inc. is one of the largest human services providers in California. The agency operates a variety of programs to serve the poor and strives to find permanent solutions to crisis situations by offering clients the tools and resources needed to achieve greater self-reliance and stability in their lives.

Catholic Charities operates 18 community centers and 10 homeless shelters and also serves the poor with multi-faceted programs, including : after-school childcare; immigration, refugee, youth employment and psychological services; homework assistance and tutoring; English as a Second Language (ESL) and General Education diploma (GED) classes for adults; and services for homebound seniors and pregnant and parenting youth. In this way, Catholic Charities maintains a continuum of care for clients as they move from vulnerability to self-sufficiency.

The person in the role of Drop-In / Outreach Case Manager plays a vital role in welcoming and engaging women experiencing homelessness both at the Good Shepherd Center’s on-site drop-in center and through community-based outreach efforts. This position provides person-centered, trauma-informed care that supports women in crisis and helps them navigate pathways to stability, wellness, and permanent housing.

Using best practices including Housing First , harm reduction , and c ultural humility , the Drop-In / Outreach Case Manager meets clients where they are—both physically and emotionally—to build trusting relationships, assess needs, and connect them with supportive services. This position upholds trauma informed standards of care and embodies Good Shepherd Center’s mission to serve with dignity, love, compassion and respect.

Responsibilities :

On-Site Drop-In Services :

• Provide welcoming, nonjudgmental intake, needs assessments, and individualized case management to unsheltered women accessing drop-in services.
• During scheduled drop-in hours, the Case Manager will oversee and coordinate the provision of basic needs, such as food, clothing, hygiene products and access to showers, in collaboration with shelter staff and volunteers, ensuring that participants are supported in a welcoming and dignified environment.
• Develop and implement strength-based service plans tailored to each client’s goals, including housing, income, health, and safety.
• Offer crisis intervention and emotional support while maintaining a trauma-informed, client-centered approach.
• Apply Housing First principles by prioritizing housing without preconditions.
• Use harm reduction strategies to support women who may be engaging in substance use or other high-risk behaviors.
• Maintain a safe, inclusive, and accessible drop-in space for all clients.

Outreach Services :

Documentation and Collaboration :

Qualifications :

Catholic Charities offers a wide range of employee benefits to support the total wellness of its employees. Our competitive package provides the flexibility to select the benefits that best meets the employee’s needs. Benefits are effective the first of the month following 30 days of employment.