Case Manager - Trust and Safety

A company is looking for a Case Manager - Critical Escalations, Trust and Safety.

Key Responsibilities

Independently assess trust and safety concerns and recommend actions via phone and email

Oversee the payment and distribution of the Thumbtack Guarantee to consumers

Collaborate with cross-functional teams on shared initiatives and provide guidance on escalated concerns

Required Qualifications

Experience in Trust and Safety, Law Enforcement, Compliance, or related fields requiring confidentiality and discretion

Ability to manage a caseload independently and prioritize tasks effectively

High School diploma or equivalent

Proven ability to handle sensitive information with discretion

Demonstrated interpersonal competence to communicate with various audiences