Member Experience RepresentativeVirtualVocations • Madison, Wisconsin, United States
Member Experience Representative
VirtualVocations • Madison, Wisconsin, United States
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A company is looking for a Member Experience Representative to support member outreach activities and ensure a positive customer experience.
Key Responsibilities
Perform welcome, disenrollment, member check-in, and health screening reminder calls to health plan members
Maintain documentation in SharePoint and other systems to accurately capture call outcomes
Coordinate with other departments and teams to fully support a positive member experience
Required Qualifications
High School Diploma or GED from an accredited program
1+ years of customer service experience in a contact center environment
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Member Experience Representative • Madison, Wisconsin, United States