Service Design Architect Job at Kforce Inc in Birmingham

Kforce has a client that is seeking a Service Design Architect in Birmingham, AL. Overview : Our partner is seeking a Service Design Architect to help shape the future of digital experiences in the commercial banking space. This role is focused on service design, discovery, and journey mapping-working across complex enterprise systems to improve how commercial clients are onboarded and authenticated.

The Service Design Architect will collaborate with research, business, and design leaders to create insights, blueprints, and strategies that drive a seamless, integrated digital experience.

Responsibilities

Service Design Architect will lead service design and UX discovery efforts, including interviews, observations, and workshops

Translate research into service blueprints, journey maps, personas, and ecosystem diagrams

Partner with cross-functional teams to define UX strategy, roadmap, and vision

Facilitate collaboration between design, research, product, and development teams

As a Service Design Architect, you will present findings, insights, and recommendations to leadership and stakeholders

Align UX patterns and design systems with enterprise standards for consistency and scalability

Support usability testing, design reviews, and product development alignment

Requirements

Bachelor's degree in Design, HCI, Psychology, Information Sciences, or related field

5+ years of UX / service design experience in large enterprise environments

Strong background in service design methodologies : discovery interviews, journey mapping, service blueprints, and ecosystem mapping

Experience facilitating workshops, stakeholder alignment sessions, and presenting findings

Skilled in UX lifecycle methods : research, information architecture, interaction design, content strategy, accessibility, and prototyping

Familiarity with Agile / Scrum / SAFe frameworks

Strong communication and stakeholder management skills

Detail-oriented, organized, and self-motivated

Strong written, verbal, and presentation skills

Comfort with ambiguity, complex problem-solving, and fast-paced environments

Ability to synthesize insights into actionable design strategies

Preferred Qualifications

Experience in banking, financial services, or other regulated industries

Experience using JIRA or similar tools for project tracking

Knowledge of web technologies (HTML, CSS, JavaScript, accessibility standards)

Proficiency with design and prototyping tools (Adobe Creative Suite, Sketch, InVision)

We offer comprehensive benefits including medical / dental / vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees.

Kforce is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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