Member Loan Specialist I,IICalifornia Coast Credit • San Diego, CA, US
Member Loan Specialist I,II
California Coast Credit • San Diego, CA, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionThis position reports directly to the Member Service Center Assistant Manager or Member Service Center Supervisor. No employees report directly to this position. Cross-selling credit union products and services : Recommends products or services that meet the member’s needs, such as savings accounts, checking accounts, or investment options. This includes gathering information, processing membership applications, and ensuring compliance with regulations. Advises members with new account and loan inquiries : Answers questions about consumer accounts and deposit and loan products, to include the products terms, and conditions. Cross-sells and originates Consumer Loans applications : Gathers member information for Consumer Loan applications, explaining the features and benefits of different loan types, to help members understand their financial options. Follow policies and procedures : Adheres to regulations, complying with internal policies, and maintaining a high level of ethical conduct. Knowledge of Credit Union products and services : Maintains up to date knowledge of credit union products and services. Strong organizational and time management skills : Manages multiple tasks and meets deadlines, while ensuring member applications are processed accurately and efficiently. Strong self-motivation and goal-oriented mindset : Has the ability to meet and exceed monthly sales goals and demonstrates the ability to work independently to drive results that meet member needs. Provides exceptional member service : Provides friendly and helpful member experience, listening to member needs, and resolving issues in a timely and effective manner. Serves as a backup to Member Service Representatives : Supports all levels of service in the call center phone queues, to include online banking and card-related calls. Must maintain as California Endorsee Number : in compliance with the California Department of Insurance to quote and cross-sell vehicle protection products. Performs other relevant and related duties as required . Assist members with Real Estate loans : Stays knowledgeable of real estate loan products. Provides rate quotes that match member needs with the correct Real Estate loan product. Originates Real Estate loans applications : Gathers appropriate information needed for a real estate application and sets the expectations of the loan process. Must maintain registration as Mortgage Loan Originator (MLO) : in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and regularly provide this unique MLO registration number to all consumers as part of their daily work in mortgage lending. Provides leadership through modeling of behaviors and bringing forward new ideas and new ways of doing things. Demonstrates empathy, self-reflection, and adjustment of own behaviors, showing effective emotional intelligence. Practices active listening in communications with others, giving someone full attention and listening to understand, not just respond. Demonstrates grit, persisting in application of knowledge, skills, and behaviors to achieve goals and address obstacles. Models intrinsic motivation; is self-driven to meet or exceed objectives, timelines, and quality measures while building and sustaining effective relationships. Applies creative problem-solving to provide clarity, handle resources under one’s control, and address stressful situations; finds ways to meet individual, team, and member goals, by navigating through barriers. Shares a diverse set of perspectives, work and life experiences, as well as religious and cultural differences. Actively seeks out differences in values, ideas, and priorities. Respects and value the differences of others, including but not limited to : national origin, language, race, color, disability, ethnicity, gender, age, religion, sexual orientation, gender identity, socioeconomic status, veteran status, and family structures. Believes a diverse workplace is essential to the company’s success. Values and shows appreciating for the unique qualities and experiences of each person-inclusion; appreciates and effectively utilizes the talents and skills of others to achieve objectives; is open to the perspective of others; and encourages collaboration, flexibility and fairness. Makes each employee feel valued and supported for their unique qualities. A high school diploma or equivalent is required. Member Loan Specialist I : 2 years’ experience in a financial institution or other related field, to include consumer loan experience, and proven successful performance in sales and service. Member Loan Specialist II : 3 years’ experience in a financial institution (with 1 of the 3 years as a Member Loan Specialist I) or other related field, to include real estate loan experience, and proven successful performance in sales and service. Previous experience in a call-center preferred. Excellent communication skills; sound judgment, and attention to detail. Ability to work in a fast-paced call center environment. Previous experience with Microsoft Windows applications is preferred. Must be available to work flexible call center hours. Candidates should demonstrate punctuality, the ability to follow supervisory instructions, effective teamwork skills, and a clear understanding of company policies and procedures. Ensure sales and service goals are met. Present a friendly, outgoing and positive demeanor. Process new accounts and / or loans accurately and completely. Complies with all other policies and procedures. Excellent ability to communicate, both verbally and in writing; ability to tolerate periods Work is primarily performed within a cubicle office setting. Subject to standard background noise found in a call center environment. May work remotely.
Job Description
Job Description
This position is accountable for providing exceptional service in a call center environment with a focus on cross-selling loans, financial products and services.
DIMENSIONS
Service Goals : Meet / exceed a 4.00 overall service rating, as per established service standards.
Sales Expectations : Meet / exceed established monthly / annual sales goals
- Consumer loan annual funding goal : 120
- Real estate loan annual funding goal : 36
- New member annual goal : 120
- Consumer loan protection products : 33% loan penetration
- Additional referral requirements : auto buying services, investment products, and credit union promotional products and services
- Additional sales requirements : online banking, digital services, e-statements, bill pay, and direct deposit
Member Support : Approximately 200,000 credit union members
Supervisory responsibilities
NATURE & SCOPE
Member Loan Specialist I
Member Loan Specialist II (Must be competent at the level of a Member Loan Specialist I), in addition :
Education, skills, & abilities
The Eight Superpowers
Other Education, Skills, and Abilities
Major Accountabilities
PHYSICAL REQUIREMENTS
of continuous sitting and / or standing.
ENVIRONMENTAL CONDITIONS
Note : Staff is expected to perform various tasks, projects and administrative duties as assigned.
Management reserves the right to assign or change duties and tasks to this position at their discretion.
Member Loan Specialist
MLS I - $21.5468-$26.9336
MLS II - $23.9440-$29.9330
serp_jobs.job_alerts.create_a_job
Loan Specialist • San Diego, CA, US
Job_description.internal_linking.related_jobs
A company is looking for a Mortgage Processor III, remote eligible.Key Responsibilities Maintain effective communication with all parties involved in new loan applications Obtain necessary docum...serp_jobs.internal_linking.show_more A company is looking for an Insurance Specialist for a remote contract position.Key Responsibilities Act in a timely and efficient manner to protect the interests of investors regarding serviced ...serp_jobs.internal_linking.show_more 
The position of Consumer Lending Processing Specialist II is established to provide prompt, professional and accurate information to members and potential members through phone and e-mail channels....serp_jobs.internal_linking.show_more
CalPrivate Bank is an equal opportunity employer, committed to diversity, equity and inclusion.Senior Loan Servicing Specialist.
Responsible for performing a variety of servicing functions for all l...serp_jobs.internal_linking.show_more
More than 130 years ago, we started with core values that never go out of style : listen, learn and help businesses and individuals reach their goals.
Our financial strength and stability are key rea...serp_jobs.internal_linking.show_more A company is looking for a Mortgage Loan Processor to manage mortgage loan files from application to closing.Key Responsibilities : Compile and review financial documentation to ensure complete lo...serp_jobs.internal_linking.show_more A company is looking for an Associate Relationship Manager to support the Small Business Lending Credit Team.Key Responsibilities Complete initial loan file review and enter data into the underwr...serp_jobs.internal_linking.show_more A company is looking for a Client Team Lead.Key Responsibilities Oversee daily production and ensure client delivery SLAs are met Provide coaching, training, and development to staff to meet goa...serp_jobs.internal_linking.show_more 
We are actively looking to hire talented therapists in the San Diego area, who are passionate about patient care and committed to clinical excellence.
Wanting to deliver high quality behavioral heal...serp_jobs.internal_linking.show_more
Join us as a Service Team Associate.We’re looking for friendly team players to create a warm environment for our guests and provide great service for our guests.
Thrive in a safe and supportiv...serp_jobs.internal_linking.show_more A company is looking for a Construction Specialist to manage and facilitate construction loans remotely.Key Responsibilities Manage the construction loan lifecycle and support financing for proje...serp_jobs.internal_linking.show_more A company is looking for a Loan Advisor to assist customers in achieving their homeownership goals through personalized guidance and tailored mortgage solutions.
Key Responsibilities of the Loan Adv...serp_jobs.internal_linking.show_more A company is looking for a Claims Recovery Specialist II - MD / DC (Remote).Key Responsibilities Review and audit medical and dental claims to recover overpayments Contact carriers, members, and p...serp_jobs.internal_linking.show_more A company is looking for Bilingual Consumer Loan Processors for a remote role.Key Responsibilities Process and close consumer loans while managing contractor, sponsor, and customer relationships ...serp_jobs.internal_linking.show_more A company is looking for a Mortgage Processor II, responsible for processing loan requests and serving as a communication liaison between customers and the mortgage department.Key Responsibilities ...serp_jobs.internal_linking.show_more 
At OneMain, Loan Sales Specialists empower customers by listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses.
In this role, our team members ...serp_jobs.internal_linking.show_more A company is looking for a Reverse Mortgage Inside Sales Loan Officer.Key Responsibilities Listen to and analyze customers' financial situations to provide tailored financial solutions Build rap...serp_jobs.internal_linking.show_more More than 130 years ago, we started with core values that never go out of style : listen, learn and help businesses and individuals reach their goals.
Our financial strength and stability are key rea...serp_jobs.internal_linking.show_more
Mortgage Processor III
VirtualVocations • Chula Vista, California, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Insurance Specialist
VirtualVocations • Escondido, California, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Consumer Lending Processing Specialist II
San Diego County Credit Union • San Diego, CA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Sr. Loan Servicing Specialist
CalPrivate Bank • San Diego, CA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Banker I / II
Banner Bank • Chula Vista, CA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Ohio Licensed Loan Processor
VirtualVocations • El Cajon, California, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Associate Relationship Manager
VirtualVocations • Chula Vista, California, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Client Team Lead
VirtualVocations • Escondido, California, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Licensed Marriage Family Therapist (LMFT) - Hybrid Role - Dulzura, CA
LifeStance Health • Dulzura, CA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Service Team
Panda Restaurant Group • San Marcos, CA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Construction Loan Specialist
VirtualVocations • Escondido, California, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
New Jersey Licensed Loan Advisor
VirtualVocations • El Cajon, California, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Claims Recovery Specialist II - MD
VirtualVocations • Escondido, California, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Bilingual Consumer Loan Processor
VirtualVocations • Escondido, California, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Mortgage Processor II
VirtualVocations • Escondido, California, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Loan Sales Specialist
OneMain Financial • El Cajon, CA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
State Licensed Loan Officer
VirtualVocations • Escondido, California, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Banker II
Banner Bank • Escondido, CA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted