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General Manager

General Manager

PaneraCumming, GA, US
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Job Purpose :

The General Manager manages the overall operations of the bakery-cafe to ensure company standards are maintained and continually improved. They are responsible for assisting in coaching and developing the team, creating a differentiated guest experience, growing sales, and maximizing profitability. They are the owners of creating a culture of professionalism, teamwork, hospitality, and Panera Warmth.

Duties & Responsibilities :

Maintain Quality Bakery-Cafe Operations While Ensuring Guest Satisfaction

  • Demonstrate leadership and effective planning in staffing, scheduling, people development and succession planning.
  • Drive accountability for the success of the bakery-cafe by making key-decisions and solving problems.
  • Act as a role model and demonstrate professional behavior to bakery-cafe team as well as to guests.
  • Uphold and coach the achievement of Food Safety standards.
  • Upgrade and improve bakery-cafe operations when needed, maintain quality of product and service.
  • Adhere to bakery-cafe systems and processes to accomplish day-to-day operations.
  • Follow company policies and procedures and comply with all state and federal regulations.
  • Coach and follow up with team members to ensure the bakery-cafe adheres to operational standards.
  • Safeguard the team by maintaining a healthy and safe workplace, environment, and culture.

Management and Development of Team Members

  • Lead cafe through people development, coaching, planning and prioritization and creative problem solving.
  • Own all aspects of supervising the overall operation of the bakery-cafe.
  • Hire, train, motivate and manage the performance of team members to ensure the bakery-cafe is staffed to ensure quality standards and exceptional guest service.
  • Teach and delegate to managers and team members in order to build subject matter experts within the bakery-cafe team.

    • Financial Contribution

  • Execute company and bakery-cafe strategies for sales growth and flow through.
  • Manage team member labor and help cafe maintain profitability.
  • Maintain cafe costs and inventory.

    • Working Conditions :

  • This role requires flexible hours including nights and weekends in a fast-paced environment with shifting priorities.
  • This role requires the ability to keep cool under pressure and deal with multiple types of people in a calm and fair manner.
  • While performing this job, the incumbent is regularly required to stand, sit, talk, and hear in a loud environment.
  • Must be able to lift 40lbs.
  • Role requires standing for long periods of time with a break, repetitive motions, bending, stooping, stretching and ability to use a step ladder.

    • Qualifications :

  • 1+ years of experience as an Assistant General Manager.
  • Shown demonstrated ability to drive positive results and understanding of the business.
  • Completed Advanced Leadership Development Program for AGM development.
  • Demonstrated an ability to run great shifts and coach team members.
  • ServSafe certified.
  • Minimum age - 18 years of age.
  • Ability to pass background check.
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