Patient Access Representative 2 - ED

Patient Access Representative 2 - ED (PAR 2)

The Patient Access Representative 2 - ED (PAR 2) facilitates a welcoming and easy access to the facility and is responsible for establishing an encounter for any patient who meets the guidelines for hospital service. They accurately register patients presenting to the Emergency Department, including traumas, stroke patients, disaster response patients, other emergency patients, behavioral health cases, direct admits to inpatient units, surgery patients, radiology patients, and prisoners. Registration includes validating patient identity, collecting ED-specific screening information, coordinating with ED nurses to ensure timely triage of patients, verifying insurance coverage, calculating and collecting patient co-insurance / deductibles / co-pays, determining in-network and out-of-network status post-stabilization, and balancing cash. In this fast-paced, high-stress environment, the PAR 2 demonstrates professional and effective communication skills with patients and families, physicians, and nurses. They manage patient and visitor concerns during traumas and disasters. The PAR 2 is knowledgeable about and compliant with federal and state regulations related to acute-care patient registration, with a special emphasis on EMTALA regulations and the No Surprises Act. Team members in the ED must be flexible to change and have the ability to adapt and adjust to a constantly changing environment. They must be able to respond to disaster activation with plans to work on-site until the conclusion of activation. They communicate directly with patients and families, physicians, nurses, insurance companies, and third-party payers. The PAR 2 has the ability to serve as a team lead, participate in lean process improvement, mentor new hires, and / or audit for regulatory and billing compliance.