Case Manager III - Homeless Services

MISSION STATEMENT : To be a beacon of light by transforming lives in the Vincentian spirit of charity, justice, and mercy through interpersonal connectivity.

SUMMARY : The Case Manager III will provide specialized case management to veterans recovering from chronic, severe, and multiple problems such as substance abuse and / or mental illnesses and develops and implementing supportive services and programs to assist clients in achieving greater self-determination, self-sufficiency and permanent housing .

ESSENTIAL DUTIES AND RESPONSIBILITIES : (These essential job functions are not to be construed as a complete statement of all duties performed.  Employees will be required to perform other job-related duties as required. Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at this time)

• Provide orientation to the facility, its rules and regulations included in its Living Agreement.
• Assess the individual's strengths, needs, abilities and preferences to assist in the development of housing goals.
• Design and carry out a Service Plan for each household.
• Meet twice monthly to monitor progress daily and maintain accurate documentation of progress towards goals and services provided.
• Schedule and help conduct monthly group sessions to discuss common or shared problems, concerns or issues.
• Be knowledgeable of veterans’ benefits and community resources to facilitate off-site referrals.
• Organize on-site programs, classes, workshops and social activities, including : substance abuse meetings such as AA, NA, CA; presentations by employers, vocational school educators and others to assist with interview skills, resumes and job placement; informational talks by low-income housing program facilitators, money management experts and home maintenance professionals.
• Enlist senior veteran clients, former veteran clients and members of veterans’ associations to serve as peer mentors to encourage and guide new clients individually or in groups.
• Develop and maintaining a six-month Aftercare Program for graduates, setting up a schedule for regular contacts to assure they are well-connected with community resources, are living in stable environments, maintaining clean and sober lives, have jobs or income and have successfully reentered society.
• Develop an Outreach Program to solicit participation in the Center of Hope programs through visits to church groups, homeless shelters, substance abuse clinics, as well as local jails and the SVdP CARES Food Center.
• Periodically inspect client rooms for cleanliness.
• Monitor the evening meals.
• Post information relative to job skills, housing, social events on the bulletin board.
• Assign and monitor client chores and volunteer hours.
• Organize and conduct client satisfaction surveys and perform other duties relative to the position including typing, filing, answering telephones, etc..
• Provide crisis intervention to address the immediate needs of the very low-income, chronic and non-chronic homeless veteran population.
• Enforce program rules and procedures to ensure compliance.
• Provide client access to services and community resources as needed.
• Facilitate the move to transitional and / or permanent, independent housing, when appropriate.
• Facilitate groups.

OTHER RESPONSIBILITIES :

Employee Benefits :

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES : (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)

ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES : (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)

EDUCATION AND EXPERIENCE : (Pending on position and if prior to hire is approved by Chief Executive Officer, a comparable amount of training, education or experience may be substituted for the minimum education qualifications)

GENERAL PHYSICAL DEMANDS : These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made, if appropriate, to enable people with disabilities to perform the described essential functions of job. Working in an office / site requires prolonged sitting at the computer workstation, standing, bending, reaching, lifting up to 20 lbs. and some driving. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, telephones, and other office equipment. It is also required to regularly sit, speak, and listen, the employee is also required to walk, use hands and fingers to type, operate equipment, and maintain records and notes. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

MENTAL DEMANDS : Must handle new and diverse work problems on a daily basis. Personal maturity is an important attribute. Must be able to resolve problems, handle conflict, and make effective decisions under pressure. Must have the ability to listen objectively to people, perceive the real problem and assist in bringing issues to a successful conclusion. Must relate and interact with, volunteers, clients, contractors, visitors and employees at all levels within the Agency.

WORK ENVIRONMENT : Environment will occasionally become noisy due to equipment operations and interactions among clients and staff. There may be the possibility of being exposed to communicable disease, possible exposure to verbal abuse or similar behavior from residents / clients. On an as needed basis, employees may be called upon to work outside of the established work schedule or work odd hours. All information associated with the Agency is confidential.

St. Vincent de Paul CARES is an Equal Opportunity Employer.

NOTE :   This job description does not constitute an employment contract, written, implied or otherwise, other than an “at will” and / or grant funded position. Any oral or written statements or promises to the contrary are hereby expressly disavowed and should not be relied upon by any prospective or existing employees. This job description is subject to change by the employer (St. Vincent de Paul CARES) at the discretion of the employer, or as the needs of the employer and / or requirement of the job change. Changes can be done formally or informally, either verbally or in writing. St. Vincent de Paul CARES explicitly reserves the right to modify any of the provision of this job description at any time and without notice. This job description is not intended to be all-inclusive; the duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties or essential function does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

About St. Vincent de Paul CARES :

SVdP CARES is a non-profit organization committed to ending homelessness : making it rare, brief, and one-time.

With “Housing First” principles at the core, all SVdP CARES programs are built on the belief that everyone has the right to live in dignified and affordable housing with a healthy disregard for all community-perceived barriers to housing including employment history, criminal / credit background, mental health, addiction, or religious practices. SVdP CARES works to rapidly house those experiencing homelessness within 30 days and concurrently connect them to resources and stabilization support services to assist their needs.

SVdP CARES serves 19 counties across 7,678+ square miles of Florida including Charlotte, Citrus, Collier, Desoto, Hardee, Hernando, Highlands, Hillsborough, Lake, Lee, Manatee, Orange, Osceola, Pasco, Pinellas, Polk, Sarasota, Seminole, and Sumter counties.

Everyone is welcome through our doors, regardless of race, color, religion, sex, ancestry, age, national origin, citizenship, physical or mental disability, genetic information, veteran or military status, sexual orientation, and gender identity.