Customer Sales & Service Rep

Customer Sales & Service Rep

Build Your Career. Build America's Future.

Vulcan Materials Company is the nation's largest producer of construction aggregates and a major producer of aggregates-based construction materials, including asphalt and ready-mixed concrete. When you join Vulcan, it's more than starting an exciting career you get to make a difference for millions of people every day across the country.

When you join Vulcan, you join a dynamic culture in which career development is encouraged, excellence is rewarded, and diversity is valued. No matter the role or the location across the country, every member of the Vulcan team lives through the Vulcan Way : doing the right thing, the right way, at the right time.

Job Summary

A highly motivated, customer-focused individual is needed to join the team as a Customer Service and Sales Representative specializing in rock crusher parts and machine shop services. This position offers a blend of technical engagement and strategic salesmanship. The representative will build and maintain customer relationships, understand their needs for rock crusher parts and machine shop capabilities, and offer solutions to drive sales growth. The role also includes handling inquiries, resolving issues, preparing quotes, processing orders, and ensuring exceptional customer service throughout the sales process.

Responsibilities

• Respond promptly and professionally to phone, email, and in-person inquiries.
• Develop and maintain strong, long-lasting customer relationships through regular communication and understanding their needs and business operations.
• Identify selling possibilities and evaluate customer needs to propose suitable solutions related to rock crusher parts and machine shop services.
• Prepare accurate and competitive customer quotes based on their specific requirements and needs.
• Negotiate pricing and terms within company guidelines to ensure mutually beneficial outcomes.
• Process customer orders promptly and accurately, coordinating with the machine shop and other stakeholders to ensure timely delivery and resolve potential issues.
• Perform invoice reconciliation (invoices, credit card, etc.) and codes them in the system.
• Maintain accurate and up-to-date knowledge of rock crusher parts inventory and machine shop capabilities.
• Stay informed about industry trends, new products, and changes in regulations related to rock crushing and machining to provide current and accurate information to customers.
• Collaborate with internal teams, including production, scheduling, warehousing, and service departments, to ensure accurate order fulfillment and customer satisfaction.
• Provide feedback to the management team on customer needs, competitors, and potential for new products and services.
• Maintain relationships with vendors to stay updated on new products, expedite / rush parts orders as needed, and / or check the status of incoming orders to ensure they will arrive on time to meet production schedules.
• Additional responsibilities as assigned.

Qualifications

Proven experience in a customer service or sales role, preferably within the aggregate, construction equipment, or machining industry. Strong technical acumen with the ability to understand and communicate complex machining processes and rock crusher parts functionality. Excellent interpersonal and communication skills, both written and verbal. Proficiency in relevant software like Microsoft Office, Google Suite of products, and others. Strong negotiation and problem-solving skills. Self-motivated and able to work independently while maintaining strong relationships with colleagues and clients. Strong organizational, prioritization, and time management skills. Ability to analyze and interpret sales reports to identify trends and opportunities.

Preferred Qualifications : Bachelor's degree in Business, Marketing, or a related field. Experience with ERP software. Familiarity with specific rock crusher parts or machine shop processes relevant to operations.

What You'll Like About Us

Great Company Culture. Our people share a competitive drive for excellence in an environment of trust, teamwork, open-mindedness, and communication.

Safe. Industry leader in health and safety standards. We are committed to creating a safe work environment and protecting all employees and customers.

Meaningful Work. What sets us apart is the work we do impacts daily lives and every employee contributes. Our aggregates produced are used to build roads, schools, hospitals, airports, and housing throughout the United States.

Health Benefits. Medical, Dental, Vision programs, plus much more.

Rest and Relaxation. Paid vacation, personal floating days, and paid holidays.

Prepare for the Future. 401(k) with company match and contribution.

Training and Development. We see our development programs and helping our employees meet their goals as a key part of our business.

Vulcan Materials Company is committed to employing a diverse workforce. You will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. You also have the right to be free from discrimination for medical needs arising from pregnancy, childbirth, or related medical conditions.